WebOnline testing for Kaiser Permanente may take the form of both psychometric tests and ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. We are all human with our weaknesses, so don't be afraid to share yours! If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Prepare for Kaiser Permanente Assessment Tests - JobTestPrep Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Learn more here. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Well done! ", "I find that with the right company, it's pretty simple to balance life and work. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. In the end, we awarded those with perfect attendance a $600 bonus. I strive for perfection too often, which causes unnecessary stress for myself. I would utilize past experiences and techniques in this role as well to be successful. In this role, I would go above and beyond to treat every patient and their families with the same respect and care that I would my own family or friend. The group comprised about 15 volunteers, of whom I only knew two. Radiologist: How Rapid Mammogram Results Ease Patient Anxiety You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Kaiser Permanente is 100% focused on the service that they provide to their patients. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. I am eager to get a great start on my career. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. "During my first semester of college, I took a communications class that required several group projects. KP Logo. I was confident she had only given me a twenty, but I had put the money immediately in the drawer; the store was super busy, and we didn't have surveillance cameras, so instead of pausing to count the drawer, I took her word and handed her the difference. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am comfortable speaking in front of large groups, and I've used tools like Microsoft's "present with a coach" to sharpen and refine my speaking skills. I enjoy working as part of a diverse team because it has two-way value; you can expand your experiences and skillset by learning from others, and you can also contribute your knowledge and experiences to others on the team. Reiterate to your interviewer that you are aware of the stressors that come with this role. I like working in an industry where genuine care is valued. Nice work! No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. I am an attentive listener and a compassionate caregiver. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. There is a balance between allowing normal emotion and allowing it to impact your work. I have a kind and outgoing personality. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Founded in 1980, the medical group has more than 1,700 Permanente For 180 days, my employees were rewarded for coming to work 10 minutes early. Kaiser Permanente Interview Questions (2023) | Glassdoor "Currently, I follow healthcare trends through reading online news articles, trending topics on Google, and through platforms like LinkedIn by following certain companies and industry leaders. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Kaiser Permanente Assessment Test Preparation - 2023 It was affecting the team's morale, and others began joining in with having negative attitudes. There are no other roles for that position". These 8 tips can help you prepare for a safe and healthy summer trip. ", "I have worked with diverse groups of people most of my career, including my time in college. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. At that next meeting, we found out that one of the students dropped the course without telling anyone, and the other was going to have emergency surgery and would be out of class for a while, leaving just one other student and me. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. I volunteered at a homeless shelter for two years, and to succeed as a house supervisor, I had to build relationships and trust with those I served. The staff wanted to start double-booking patient time slots. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Kaiser Permanente, a large California-based health care Your response makes it clear that you volunteer in your community in various ways. Maybe you are a pen and paper person. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. It is not the ideal situation, but I have always adjusted for the good of the team. ", "I'm a bit of a nerd. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". Finally, end your response by talking about the positive outcome. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. If you can add in a little bit more about your education, that would round out your answer nicely. I'm also very self-reliant, and if there is a problem I'm unsure how to approach, I'm quick to research it and track down the necessary information or person to consult with. Nice! I have trained myself to adapt my communication style, so a patient gets what they need. "As a newer provider to the community, it will be important for me to get out and introduce myself to others. This could include increasing budgets or improving patient care. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. I make sure to practice empathy. Apr. These are exactly the steps that an interviewer would be looking for. When I enjoy what I do it doesn't feel like a chore. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. You've answered well by sharing that you face stressful situations head-on. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. My weakness is taking on too much and not delegating. If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. A woman came in and handed me the money for her items and gas, and I handed her back the change. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. How to Answer: Why Do You Want to Work Here? As well, I am an active participant in my local rotary club. We met a few times, delegated assignments, and planned to meet again in a few weeks. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. It sounds as though you are highly organized and methodical in your work. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Since I have two high school girls who are involved in music. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. ", "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Each and every employee plays a critical role in the patient care process. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. "My customer service skills with my patients are definitely one of my strengths. New hires were appreciative of learning one on one. Other group members were frustrated, so I took the initiative to have one-on-one conversations with the two team members experiencing conflict. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. He took my feedback well, and shortly after, we had a volunteer meeting to go over all the details, and we were given a point of contact for all questions in the future. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. The Hiring Process at Kaiser Permanente - How I Got I also learn a different kind of articles and submit my test to renew my certificate. ", "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. This approach has greatly reduced in-house issues related to communication. Just like when I fill, I make sure the bottles are organized and in their place.". ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. I know that in healthcare, it's critical to ensure accuracy, so that patient records are maintained properly. By seeing and understanding the history, I can help guide a plan moving forward for the team. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. We will see how stellar my skills are after that course! Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? ", "Whether I am doing an independent project or working in a team environment, I always give my best. I love my job. ", "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. In my friend group, I've always been the natural counselor, helping others in difficult times and being there for those who need someone to listen. Maybe you can see opportunity when others can only focus on the issue. Throughout my shift, I would take my meal breaks so that I could have that time to replenish my energy and decompress before getting back to my duties. Did you consider that the patient's physical pain or feeling ill would make his temper short? The health systems said they intend to acquire four or five more hospital I never let their behavior dictate my response, and I never let it overwhelm or upset me to the point that I couldn't complete my job. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. We also had ethnic and gender diversity on the team as well. This is a very good example of your problem resolution skills. ", "I have often been complimented on my relationship-building skills. Prepare for a healthy trip. WebKaiser Permanente deals with healthcare, a field that has several challenges. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Kaiser+Geisinger: Our take on the formation of Risant Health I consider myself to be a strong relationship builder and take pride in my people skills. ", "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. This is a great start! Talk about your qualifications and skills that will help you to do this job well. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". It's best that the person knows the reasons why so that they can learn from the experience. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge. I understand that it's part of the job. In my current position, I am not the most persuasive person on our team, but I am highly creative. Most interviewers will interpret a cliche response like that as dodging the question. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Have a question or concern? Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. But I don't want you to be surprised by the information. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I believe all of these skills and experiences would translate well into this role at Kaiser Permanente. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? "On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. Contact us here. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. "In my last volunteer role, I supported a fundraiser for the women's shelter. "When I worked in retail during college, I had a colleague who was very negative and constantly complained during team meetings and floor display projects. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. For getting a job at Kaiser, the following steps need to be considered- Tips What is important to them is that you are cognizant of your own personal shortcomings. I know what I want to be done and how I want it done, so it's often easier to do it myself. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. I am looking forward to getting into the routine of a career again. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. These experiences have really opened my eyes to working with people from backgrounds different than myself. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. My approach is to be empathetic, soft-spoken, and truthful. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). ", "You are searching for someone with 5 years' experience and I have two. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. It sounds like you handled this matter with utmost urgency and great customer care. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to.