microsoft surface data eraser no disk drive found

Release the button once the UEFI screen appears. Due to this configuration, you have to target Disk2 or Disk3 instead of Disk0, depending on the device and whether an SD card is present. Unable to power down Precision using power button? You must accept the license terms to continue. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Storage spaces drives are virtual, so they are listed after physical drives. Welcome to the Snap! In this video I look at using the Microsoft Surface Data Eraser to make a UEFI Bootable USB that can be used to Securely Wipe a Microsoft Surface. For more information, please see our create partition primary I would recommend testing if there is a problem extracting any other files, like ZIP files, RAR files and others, on the computer where this tool fails. Just strange that all 3 computers do the same thing. Partition to be erased is displayed in Microsoft Surface Data Eraser. I run the tool and it was detected that Pendrive Successfully , and i followed onscreen instructions. Microsoft Surface Data Eraser is a free tool from Microsoft to help Surface users to securely delete data without booting into Windows operating system. From the desktop, open File Explorer. Reply NDLunchbox Additional comment actions Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. The drive you select will be formatted and any existing data on this drive will be lost. Internal storage is listed along with the others, Windows Boot Manager, PXE Network, and USB Storage. After downloading, run the setup file and then follow on-screen directions to complete the installation. I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. Both USB thumb drives are new. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. [!TIP] Select Continue. and rerty it. @jans-at Today just now i successfully created a bootable iso file for 64bit. Confirm USB drive of at least 4 GB is connected. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. Wiping the drive of MS Surface before disposal : r/sysadmin - Reddit On Sun, 23 Apr 2023 at 17:38, VARADHARAJAN K ***@***. https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing. Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) While it has been rewarding, I want to move into something more advanced. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, download the iso file and write on a USB pen drive.do u mind sharing for devices like surface 4 pro, for older devices 2020 year and earlier https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfupdate/surface-pro-4-os-re-install/0f https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383, https://www.seagate.com/gb/en/support/downloads/seatools/, https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. A service center technician inspects your Surface and attempts to remove data using the appropriate tools. SSDs aren't available for purchase at this time. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. @RAJU2529 Thanks. tried using the Microsoft Surface Data Eraserto wipe and rebuild the partitions first? For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. You can't even buy a 4GB USB drive anymore, the minimum now is 16GB from a Best Buy retail store. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Be sure to format the usb as fat32 before you copy over the recovery image. Turn off your Surface device. Tip To boot your device from the USB stick follow these steps: a. Step 3: Type Microsoft Surface Data Eraser in Start menu search box and then press Enter key to launch the tool. Cannot retrieve contributors at this time. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Cookie Notice I tried surface data eraser but I get an error message that "no disk drive found". @jaxne we will close this issue. @jaxne . To boot your device from the USB stick follow these steps: a. @RAJU2529 thank you for your quick help :) I did not do disk partition so everything is in one drive. Refer to this link to learn how to get into the Surface UEFI. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. @DanRev0519 . no warranty coverage and I'm a student so I'm really trying to salvage the situation. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. Step 5: Finally, you need to press the S key to erase data. I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. Surface Device that has a 1TB drive configuration shows two drives privacy statement. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. [!NOTE] Booting the Microsoft Surface Data Eraser USB stick. Figure 5. USB thumb drive selection>"::: You are unable to use the GUI to create a new partition or drive. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of theSurface Data Erasertool. I had him immediately turn off the computer and get it to me. Cookie Notice downloading link for few ARM64bit surface pro devices This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Then your Surface is sent back to the service center technician to have the data removed. You experience the following symptoms on some Surface devices that have the 1TB drive configuration: Diskpart shows two 512 GB drives instead of a single 1 TB drive. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. Note The image and deployment tools that are used must be based on the Windows 10, version 1703 (Spring Creators) update or a later Windows 10 update. FAQ: Protecting your data if you send your Surface in for service Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Data like Exchange Online Mailbox content and SharePoint Online Site content is stored in a Microsoft Data Center and is not affected by the Surface service process. Microsoft Surface Data Eraser is periodically updated by Microsoft. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. 2. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. Normally when we dispose of old computers, we pull the hard drive out and have them shredded and the chassis either gets sold or recycled. I am done troubleshooting this Microsoft utility that should've just worked. If youre using a USB 2.0 device, you might get the following screen with We recommend that you use a USB 3.0 thumb drive with at least 4 GB of space message. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. All original components exclusive of the bundled accessories such as the power supply unit, mouse, or pen, must be included when returning your device for service. Shut down your Surface and wait about 10 seconds to be sure it is off. https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, @DanRev0519 . I wish the Failure would tell you what the hell it failed for. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Continue to hold the volume-up button. Press any key to shutdown device now . Please guide me, Scan this QR code to download the app now. Figure 5. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. Figure 1. Figure 1. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. I've tried 3 different USB thumb drives with the same outcome. Upgradujte na Microsoft Edge, abyste mohli vyuvat nejnovj funkce, aktualizace zabezpeen a technickou podporu. Do not edit this section. no warranty coverage and I'm a student so I'm really trying to salvage the situation. ]LOG]!> Step 5: The tool automatically shows your USB drive. Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. Two hours before I created the bootable iso file. Select any of the following sections or select Show all. 2300 - The surface is able to boot into the ISO to clean install windows, but there are no drives found where you would normally select which drive to install the OS on. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. That said, the Surface Eraser bootable USB can be prepared on any Windows running PC. Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool I was able to get that .iso file to work. Select Success. Wipe the partitions first as Valuvanee suggest. I've been doing help desk for 10 years or so. I tried surface data eraser but I get an error message that "no disk drive found". Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Prepare a Surface device to be sent for repair. open cmd with admin rights type the following One is a Toshiba and the other I just bought for this is a PNY. I will try the surface data eraser tool and see if it helps. Have a question about this project? Someone suggested copying contents of UsbImage.zip to USB after making it bootable doesnt work either: I just get a command prompt after UEFI boot on X: drive, which doesnt accept keyboard inputs. If it's going to be too much work, I'm probably just going to shred the whole unit, but I think we could get a few bucks out of them if we sell them, and I'd rather not landfill the whole thing. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. and our Figure 5. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. The USB 2.0 drive works without any issues. Thanks for the assist. Microsoft Surface Data Eraser Here is how to that. Complete the Microsoft Surface Data Eraser USB creation process. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. Begin the Microsoft Surface Data Eraser tool. This really helps out :). Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. I thought for sure one of these was but it doesn't say anything on it. Here are the instructions Select X to close Microsoft Surface Data Eraser. Figure 5. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link [LOG[################################################]LOG]!> Does Microsoft have software I can use to help me wipe data from my Surface before I send it in? Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser active Dal informace o Internet Exploreru a Microsoft Edgi, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Press and hold the Volume Down button. "There was a problem recovering your PC" when recover from a drive b. Will I be notified when my Surface has been through the wiping process? Note that you need the 64bit version. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Microsoft doesnt have physical destruction capabilities. A tag already exists with the provided branch name. Surface Pro 7 Surface Laptop 3 Cause This issue occurs because some Surface devices that have 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. If it doesn't see the drive then it won't show in the boot order. Turn off your Surface device. The UEFI BIOS will also show the boot order. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. Step 2:Next, you need to prepare the Surface device to boot from USB. Original by design. DISK0 not found when you deploy Windows on a Surface device that has tomorrow morning I will upload to Google drive. @jans-at While one can always use third-party tools to securely erase data before handing over a PC to service or selling off, there is an official tool to securely wipe data from Microsoft Surface devices. Microsoft Surface Data Eraser enables you to wipe stored data from your Surface device directly from a USB stick. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. Repurpose a Surface device for a new user. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. At last, tool was created bootable pen drive without single errors. Decommission a Surface device from corporate or organizational use. To work around this issue, changethe deployment tool to target DISK2. I do appreciate @RAJU2529 giving me some additional things to try, but after today, I've reached my limit in trying to get this to work. Confirm USB drive of at least 4 GB is connected. Privacy Policy. Last Updated on September 28, 2020 by admin 1 Comment. Dism /Online /Cleanup-Image /RestoreHealth, use check disk by I bought and confirmed I had a USB 3.0 thumb drive. I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). Figure 1. The Microsoft Surface Data Eraser is compatible with the following device only. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. This issue occurs because some Surface devices that have1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. Data that is stored on the Surface device's internal storage is erased at the Microsoft Service Center when the Surface device is repaired. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. [LOG[## Possible Cause: Missing Storage Driver. @jans-at .You already created bootable pendrive. You must accept the license terms to continue. Archived post. Press and release the power button. Dell rebuild via PXE boot 'no bootable device found", https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser. V nzor. Press and hold the Volume Down button. Sfc /Scannow The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. Data Eraser was unable to locate the drive as well. I also tried two different USB drives, both are 16GB drives. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. chkdsk C: /f /r /b /x /v d. Release the Volume Down button. Select the USB drive by clicking the radio button next to it and then click the Start button to begin preparing Surface Data Eraser bootable USB. Diskpart doesn't lend much help unless there's a command I'm missing - list disk shows nothing. To boot your device from the USB stick follow these steps: a. Most likely the SSD is fine. One of the more interesting events of April 28th Simply click the Start button. You signed in with another tab or window. Right now it doesn't even boot up due to some boot record issue. select partition 1 See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. To boot your device from the USB stick follow these steps: a. How will my data be removed from the hard drive at the service center? Decommission a Surface device from corporate or organizational use. Basically, Microsoft Surface Data Eraser is designed to boot from USB so that users can delete data even when the Surface is unbootable. Most Surface models don't have removable storage media. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. If you have problems booting from the usb post back to this thread for help. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration, The following Surface Devices with 1TB drive configuration use a single SSD and are not impacted by this issue. A subreddit for the Microsoft Surface family of products. I will try this as soon as I am home. The Microsoft or Surface logo appears on your screen. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Select Yes to continue erasing data on the Surface device. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. See Recovery options in Windows 10 for more information. If I don't get this resolved soon, I'm just going to send in this Surface Go. Figure 5. I can pick up one that says it's 3.0 for sure and try that too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. onedrive link You can get to the UEFI BIOS by doing the following: UEFI BIOS is pretty basic. The drive you select will be formatted and any existing data on this drive will be lost. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. using windows 10 adk and winpe adds on files. If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. Does Microsoft repair the Surface I have sent in, or does it replace the device. When the Congratulations screen is displayed, you can eject and remove the thumb drive. The bootable USB will be ready in less than 5 minutes on most modern PCs. Windows Explorer shows two 512 GB drives instead of single 1 TB drive.