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On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. At this point the following people will be contacted and will be made aware of this horrendous service (Again with the exception of philip); ram peddinit (Head of call center), steve lanzalotto (Director of operations), werner kunz (Chief strategy officer) and sam jain (Ceo). Ultimately, you signed off on the terms of service that will definitively answer this question. It has resulted into long wait times on calls. How To Check the Status of My CheapOair Refund Request. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. Flights are easy to book and the prices are comparable if not less than other sites. I checked on "checkmytrip.com" ~ once again no such booking found. 2. Provide the following information to the customer support agent: Ask to cancel your reservation and request a refund, When the COVID-19 broke out, CheapOair included an, DoNotPay Is the Fastest Option To Request a CheapOair Refund, Automatically fax the request to your bank, Send a letter with all Visa or Mastercard codes to increase your chances of winning. I booked trip on 1/4/08. Within days we created an online coronavirus information page with instructions for customers that were having trouble reaching us via phone. "Made me really upset, really angry. If the airline is not classifying the canceled flight as refundable we must abide by their decision.". Bottem line HORRIBLE service with agents that either dont listen or try to sell you something that notexactaly what you wanted. This is the version of our website addressed to speakers of English in the United States. Very unprofessional, and I do not know whether the charge on my credit card is legitimate or not. Q: I'm having a problem with a refund for American Airlines tickets I booked through CheapOair.com. In 8 days I have my full refund . The only thing is he talked a little bit faster. Excess savings will not be applied. If the agent you are speaking to doesn't like what you're saying they put you on hold forever hoping you will hang up. My total is $3,691.61 which is about $1,000 or more over what it should be. The first representative asked me if I wanted to confirm my reservation. Share your photos and videos with others to prove the truth of your words. We moved as quickly as possible to create an enhanced online coronavirus related cancellation form, and began reaching out to customers via direct emails and our social media portals to get the word out. CheapOair also has an A+ rating from the Better Business Bureau. As a result, it is taking longer than usual for customers to receive their refunds. Here are a few tips: Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely not receive a refund. Tourists can visit CheapOairs COVID-19 site to know more. He admitted that it showed that I had cancelled the reservation within 24 hours, but that the tickets were not cancelled with the airlines. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations.. I booked ticket to India for me and me wife. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? I tried booking a flight on cheapo and re-did my flight information several times to see about different dates in order to get the lowest fairs. I don't recall ever having any substantial issues with my booked travel plans if any. No customer courtsey also, why will i book ticket if i knew its non-refundable and even when i asked multiple times while and after getting tickets booked. CheapOair lets you access inexpensive flight deals in more than 30,000 domestic and international locations through its online booking system. You will need to log in and provide your flight details and email address. That is exactly what happened to Heuser but CheapOair still told him it would not process his request. The e-ticket number also did not exist. Not too impressed that I can't attain UA miles for this airline as I don't use the services that much of the airline booked. Be aware that Cheapoair's customer service (or lack of service) is out of India. Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? On 8/22/07, I overnighted the ticket back to cheapoair and received confirmation that it was received on 8/23. The promo code offer may be combined with the instant savings offer, for savings not to exceed our applicable service fees. Members can also earn points by referring friends and family members or using the CheapOair credit card, which can be used to earn points on everyday purchases, flights, hotels and rental cars. I highly recommend CheapOair. CheapOair Review: You continued to charge me whilst the information was Las Vegas followed and shortly thereafter, when the Indian government began enforcing lock downs to combat the virus, thousands of our agents there were unable to get into the office to field phone calls. Book by May 31, 2015. Even if your refund request is approved, you might be charged a cancellation and refund fee. Can You Get a Refund For a Plane Ticket? | Travel Tips If you dont mind that fares are nonrefundable, youll enjoy the wallet-friendly travel deals on its website. Ontario: Registration #50018542, British Columbia: Registration #53325, Please be assured that we are working closely with our travel partners to get you the refund and will continue to update the status. Just spent over 2 hours on-again off-again hold. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you have to ask for a refund because of the coronavirus, you can do it by completing the form. This escalated the difficulty our customers were having attempting to cancel or reschedule their reservations via phone. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. 2-3 billing cycles would be the equivalent of 90+ days, or maybe never. By now i'm very frustrated and disappointed with your company and it's service with the exception of philip how has tried to help. I would certainly be glad to look into what ever your concern maybe. Applies to bookings for 3+ travelers. I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. Excess savings will not be applied. As of 12/3/07, Cheapoair still has not provided my complete refund. With millions of transactions each year, inevitably there will be some customer service related issues, but our performance in customer care is excellent. Also on the US Airways site I discovered that CheapO was charging $28 to make the reservation. CheapOair 512 complaints 242 resolved 270 unresolved File a complaint to CheapOair CheapOair contacts (added by reviewer) Phone number +1 800 566 2345 Website www.cheapoair.com Category Travel & Vacations View all CheapOair contacts overcharge and poor customer service! Their business profile notes that they have 1,421 complaints closed in the last three years, with 808 in the last 12 months. I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight. Firstly, there was very misleading information on CheapOair's website, which forced me to have to Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? Not sure. I would readily recommend it to a friend. Does that have something to do with a cancellation of something..the room??? If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? its criminal to charge without letting you know. In this customer's case, timing played a big role, as described above. And also recommend it to my friends. Good website, good customer service on the phone. A minimum Saturday night stay may be required. This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. Whether or not youre eligible for a refund on a plane ticket, hotel booking, or car rental will depend on the supplier. Told her the whole story then she puts me on hold. Department: Billing Easy and free! Here's what you can do when airlines keep your cash, give vouchers - WEWS This is not an outsource situation. It is never our intention to harm our customers in any way. BBB of Metropolitan New York follows BBB system-wide policies that guide publication of complaints. Do not patronize the services of this company, . If for any reason the fare you are attempting to book is not available you have the right to cancel such booking with no cost to you.In accordance with the US Airline Deregulation Act, Open Sky Agreements. I said well why didnt you tell me that when I specifically asked for that to be included. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. The 24-hour refund rule. In most cases, youll be lucky to get credit for a future flight. Still no one contacted me. This is the first and last time I will ever use our site and I will make all of my friends, families and associates aware of how I was treated. Re: Serious Problems with Cheapoair 11 years ago Save The flight in question did not involve an airport change. I called back and asked to speak to s supervisor. If you want to learn more about navigating the sometimes complicated airline industry, or finally answer the question can you get a refund for a plane ticket? contact us today! Any experiences with CheapOAir? : r/travel - Reddit Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. At that time the customer's departure date of June 22, 2020 was not part of the airlines refund plan. After American Air canceled our flight to Dallas, they immediately refunded the total cost of the tickets to Cheapoair. How Do I Change My Flight on Cheapoair? - GetHuman There isnt any precise waiting period once you complete your refund request. You can send an email to CheapOair at pmp@cheapoair.com and request a refund of the price difference. CheapOair Compassion Exception Policy Explained, U.S. Military (traveler + immediate family). Displayed fares are based on historical data, are subject to change and cannot be guaranteed at the time of booking. However, in their written response to the Better Business Bureau they acknowledge fault and claim that my refund will be coming from THEIR accounting department. In theory, yes. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. I checked with the airline ~ no such booking found. I have not received any incentive for doing that one. I would rather spend an extra $100 an fly with someone that acutally wants to help. 133m Nigerians poor despite $5.4bn Paris refund given to governors If you dont complete your cancellation request during these three hours, youll have to call CheapOair again and ask for a new password. AVOID BOOKING THROUGH CHEAPOAIR. Troubleshooters investigate complaints against CheapOair.com We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back. I found Cheapoair to be a total rip off. At the moment, CheapOair doesnt offer free cancellations. They only told me about the $100 cancellation fee from cheapoair. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. Should consumers who contacted you have complaints they can always file a complaint with BBB. Just wondering has anyone else experienced "dates changing? I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. The surge in customer need caused by the virtual shutdown of travel in March was a challenge for every company in the travel industry, including CheapOair, but we remain committed to providing our customers the best quality of support. Even if your refund request is approved, you might be charged a cancellation and refund fee. It is six people going on the trip mind you. He said no. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Once a chargeback is received, we are not allowed to address the case at all, and must wait until the chargeback resolution is determined. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. The password you receive will be valid for only three hours. You can choose to receive an electronic or e-ticket that is accessed online or print your ticket at an airport kiosk before departure. Attempting to get a refund from Cheapoair. Heuser bought four tickets through CheapOair for $4,000. Related posts: No related posts. After all, airlines are known to reward loyalty. She wanted to visit her sister in South Korea before they had their baby. Problems Reported by CheapOair Customers - Page 1 - GetHuman It is possible the customer tried to call us during this time, but as I shared in my earlier email, our call centers were overwhelmed and we were having extreme difficulty receiving phone calls. The airline industry, though it does a lot of good, is quite confusing for the average American. You can even cancel your booking and request a full refund. Is there any way we can go out and see around taipei? Very reasonable price, we love it. CheapOair is just a platform that lists discounted prices. I feel like they hear me and answer my questions. I have been using Cheapoair for 8 years now and I will continue to use Cheapoair in the future. We did not hear back from the customer. Oman Air ticket was refund to be at a later stage. We were told by CheapOair that there is nothing that they can do and to call the insurance company for to hear their policy about changes or refund. CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. No, but really, can you get a refund for a plane ticket? I never have any issues online or at the airports. called CheapO's customer service and complained. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). When I told him that simply was not true, he hung up on me. The majority of tickets and bookings are not eligible for a refund if more than 24 hours have passed since you bought it. CheapOair Refund Tracker You can even cancel your booking and request a full refund. So I called them back to ask why. Fares are subject to availability and may change without notice. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. Cheapoair Facing a Class Action Lawsuit Over Charging Customers More As of 12/3/07, Cheapoair still has not provided my complete refund. CheapOair ranks 1st among Discount Travel sites. Confirmation for my mom.Keep up the great work Mr. Nagel. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. He said that I would have to hold. You may need to pay a fee for exchanging a ticket. Still nothing! Cheapo Air is a consolidator of these third-party discounters, but they should be more careful about who they contract with. The advertised Promo Code provides discounts against our service fees on stated routes. The customer booked their flight on November 26, 2019. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refundattorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises.