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You can stop the delivery of email marketing messages from us by following the unsubscribe instructions in the messages. MartyRich Forumite. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. If the COVID-19 pandemic has taught us anything, its that rapid development and collaborative innovation in biological science is crucial for humans to survive and thrive. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I then sent the tests back (unused and tracked by the Royal mail). Hi Andy, Thank you for your lovely feedback. WebWho we are and how to contact us This Platform is operated by Chronomics Limited ( We or us ). And yet today, accessing biological information - and making it actionable - is complex, costly and cumbersome. Phone Chronomics If you have an account on this Site, you can sign in and update your personal data including, where applicable, whether you wish to receive marketing messages from us or our third-party providers. Similar Profiles. We may not provide you with a copy of your personal data if this concerns other individuals or we have another lawful reason to withhold that information. Start your journey today. I need to sort this prior to filling out the government locator form to return. We also collect your IP address and other unique identifiers of your computer, mobile phone or other device used to access our Sites. The world is at the dawn of a bio-revolution - with science set to transform our lives in the coming decades. Logistics & Fulfilment Modern Slavery Statement. Most browsers are initially set up to accept cookies. Active, Closed, Last funding round type (e.g. 39. After securing enough initial investment to get things off the ground, our research developed a handful of novel biomarkers that could be used for a range of purposes from human and animal health, including pets and livestock, to lifestyle decision-making. Wow Care Ours is 5 I am extremely satisfied with their service. You hide behind emails no phone number to contact you dont answer emails just appalling. Ambassador had help line for people. Chronomics Reviews | Read Customer Service Reviews Privacy Policy {{ userNotificationState.getAlertCount('bell') }}, And, Direct-To-Consumer Epigenetic Testing. Total disaster, chronomics website wouldnt recognise the barcodes on the test cassette. Well get back to you as soon as possible. Careers, Contact million verified professionals across 35 million companies. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Careers, Contact Last year took ages to contact anyone to order an epigenetics test. United States) through the use of appropriate safeguards such as standard contractual clauses. !Very far from being a happy bunny. Hurdle Knowledge Base Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. And this revolution is for everyone - its not about those who are rich enough to be able to afford it, or unwell enough to need it. Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. Clicking on those links, or enabling those connections may allow third parties to collect or share data about you. Reply Report inappropriate content Ashtonian1954 Wigan, United Level Contributor 23,616 posts 140 reviews 205 helpful votes 4. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. Chronomics I haven't got my test result yet, what should I do? Hi Andrew,Thank you for your feedback.I'm so sorry to hear about this, I can assure you I am here to help you.I have asked for more information regarding your order on an email, if you could come back to me with your details, I can get this looked into.Again, my deepest apologies for your experience and I'll look forward to hearing from you soon.Wishing you all the best.Kind regards,Deborah. We hope you have a great week! WebFind out about TUI flight and accommodation-only bookings during COVID-19 >. Chronomics makes no WebAnyone know a phone number for Chronomics . Search over 700 Furthermore excellent are the rates! Necessary to comply with legal requirements, such as those set forth in the With Whom We share Personal Data section above. Co-located between the US and Europe, were a team that spans science, technology, supply chain, operations, commercial - and were growing. Cambridge, Cambridgeshire, United Kingdom, Masters (Molecular Biology, Biochemistry), If you're not automatically redirected, please click here. Results Delivery & Monitoring, Who We Support We are Chronomics Ltd a company registered in England and Wales. Our company registration number is 11120038 and our registered office is at 1 St James Court, Norwich, Norfolk NR3 1RU. How to contact us. You can contact us by to us at support@chronomics.com . How we may contact you. Chronomics, how about a refund? Chronomics Find out how we combat fake reviews. Chronomics For example, you may have the right to: If you wish to exercise any of the above rights, please contact us using the contact details below. Best wishes,TyService Desk Manager. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be more than happy to help! Were a business thats using biomarkers - quantifiable information taken from the analysis of molecules - alongside technology to democratise the use of science and data to improve peoples lives. We believe biology, and how we use it in our day-to-day lives, can drive human progress in the same way digital developments have transformed our world in the last 30 years. Lab Partner Program If your results weren't received in this time frame,you can get help by contacting us using this form and we'll look into this for you. Hurdle Knowledge Base Like most websites, our Sites use cookies and other automated technologies to collect information about how the Sites are used. If you still have questions or prefer to get help directly from an agent, please submit a request. Nicholas Werners latest job experience is This could relate to your personal health and wellbeing; the cleanliness of your environment, or any number of factors that affect how you live and work. Reply Report inappropriate content Ashtonian1954 Wigan, United Level Contributor 23,541 posts 139 reviews 205 helpful votes 4. Except in rare cases, we will respond to you within 1 calendar month from either: We may change this Privacy Policy from time to time. Lab Processing Days would then end with pitches to literally hundreds of investors to secure the necessary funding to stay afloat (particularly apt for Toby, who was forced to live on a boat, while Tom sofa-surfed to save on overheads). 10 August 2021 at 10:49AM. If you would like to get back in contact using the form below, I will personally ensure to respond and provide further investigation after locating your order and contact details. Privacy Policy - Chronomics | Read 12,541-12,560 Reviews out of 15,147 Also speaking to a robot was not at all helpful. We encourage you to read the privacy policy or notice of every website you visit. Chronomics Emergency Contact Number Click here for information on the upcoming Bank Holidays. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. It can take up to 48 hours for your sample to reach our lab. CHRONOMICS LIMITED View contact profiles from Chronomics, Ltd. Popular We Once I knew how straightforward it was the 2nd time no problem. If you do not consent to the collection, use or sharing of your personal data as described in this Privacy, please do not use our Site or provide us with information. 2017-2023 Chronomics Inc. Hurdle is a trademark of Chronomics Inc. All rights reserved. WebChronomics Ltd 1.0 (56 Ratings) | Write a review 26a Lombard Business Park, 8, Lombard Rd , London , SW19 3TZ Directions Website Call Closed today Open Monday 09:00 - Hi Terry, Thank you for the great feedback. To withdraw your consent to processing your personal data. If you still have questions or prefer to get help directly from an agent, please submit a request. Go to Your personal data may be used to verify you as the individual for whom Services are prescribed or should be directed to, or to compare your information against the applicable laboratory, health care provider or other vendor assisting with the Services. Hello Karen, We are sorry to hear about your inconvenience when using our test. Any other information about you related to the Services. Optional: If you've used all ten of your recovery codes previously, then click Generate new codes. We will only retain your personal data for as long as reasonably necessary to fulfill the purposes for which we collected it . Kind regards,NiciaSocial Media Department. Replies to negative reviews in < 24 hours. As-Is. Any such transfer will be in compliance with applicable law. It took me hours (literally) to get the whole thing done. Accordingly, your personal data may be transferred to a location which has data protection laws that may not provide the same level of protection as your location. I'll look forward to hearing from you soon. At Chronomics, were at the forefront of this revolution. If you continue to use the Service after a Policy change goes into effect, you are consenting to the revised Policy. Chronomics Prices of Covid-19 tests shown above updated on 1 December 2021 excluding discounts from Chronomics promo codes and online deals from partner airlines and holiday providers. If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date. Contact I made some errors during the registration process using the same Email address for two people. Where we do not need to do this because we already have this information, from the date we received your request. 2017-2023 Chronomics Inc. Hurdle is a trademark of Chronomics Inc. All rights reserved. Kind regards,Ty, I had a COVID test kit that had part of the test missing.I expected to have to use a list of options on line which probably wouldn't have had the answer.Contacted the centre by email and almost immediately Sam Hodge came back with the solution.Really great service, Hi John, Thank you very much for taking the time to share your experience with us. It goes against our guidelines to offer incentives for reviews. Click Manage account > Security. No tel number available to resolve problem. Unless there is a reason that the law allows us to use your personal data for longer, we will make reasonable efforts to comply with your request. If you've not yet received your test results, please read the information below before contacting us. Chronomics Chemicals & Plastics is a customer of mine. Hi John, Thank you for your lovely feedback! My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. Please wait until the above time frames have passed before contacting us. Here we highlight of the Chronomics Contact Number is +44 20 8016 2620 which you can resolve your queries quickly and easily. Disclaimer. Privacy Policy Terms & Conditions Hurdle experts have masterfully built a tech-first plug-in platform that combines a deep expertise in easy-to-manage technology with efficiencies of scale, making biology data accessible to more people. Again they received and signed for them. WebChronomics, Ltd. contact info: Phone number: +44 7970727222 Website: www.chronomics.com What does Chronomics, Ltd. do? We highly appreciate your positive review and would like to thank you for using our services. We hope you have a lovely Christmas and wishing you all the best. We may contact you if we are in need of information to support your request or to verify your identity as related to the Services or your personal data. Thank you. Finding and choosing a private coronavirus (COVID-19) test provider To restrict processing of your personal data. I'm sorry to hear of any issues you had when trying to register. The law requires us to retain your personal data for a longer period, or delete it sooner; You exercise a right to have your personal data erased (where it applies) and we do not need to retain it in connection with any of the reasons permitted or required under the law (see the Rights Under the GDPR section below); or. As-Is. Second opinion - working with leading cancer centres in the UK and the US. These products, along with our epigenetics suite, are just the first steps towards our goal of creating a truly ubiquitous technology platform that links the biological and digital worlds. For reasons of substantial public interest. Nicholas Werners headquarters phone number is +44 7970727222 What is Nicholas Werners latest job experience? Necessary for our legitimate interests such as improving our Sites and Services, enhancing our relationship with you and protecting our confidential and proprietary information. API methods are available to manage orders, tests, and labs. contact us at: support@chronomics.com or 0208 146 0960. Binning is very flexible since it can be so important. And all of our holidays are designed to help you Discover Your Smile. Your results were late for our flight and we had to use airport tests. This means you must go through an online registration process where you provide the required information. All orders are subject to our Terms & Conditions (chronomics.com/terms-conditions/). Chronomics refund MoneySavingExpert Forum I'm terribly sorry for any inconvenience caused. Scientific Advisory We are really glad to hear that you managed to change your password and get it resolved.If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. This confirms they've been approved by a German organisation called TuV Sud. Kindest regards,NiciaSocial Media Department. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. We hope you had a wonderful cruise and if you need any further assistance please don't hesitate to contact our team and we'd be happy to help. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. Get the latest business insights from Dun & This can be done using a smartphone but also works from a computer. Contact information Our Services and Results Are Not a Substitute for Medical Judgement. We hope you have a lovely Christmas and wishing you all the best. About Us My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. Thank God Covid is virtually finished as I would never use your company again. Request your free 30-minute consultation with a Hurdle consultant to learn how remote diagnostic testing can benefit your organisation. Chronomics has raised a total of 1.1M in funding over 2 rounds. I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. Whenever we associate such information with you, as an identifiable individual, we treat it as personal data. We do not control these third-party websites and are not responsible for their privacy statements. Every day would start at 6am outside various stations, leafleting and standing with placards trying to explain epigenetics to beleaguered commuters. recovery If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance. We want to drive a revolution so that people can be proactive in controlling their own future and their contributions to the future of humanity through biological data and discoveries about themselves, their surroundings or their livelihoods. This was the 2nd time this year using chronomics. Cookie Policy Contact information (email address, postal address, telephone number), Log on credentials when you create an account with us (e.g., user ID, password), Your physical location in terms of city and state or province and country, Type of diagnostic or wellness test prescribed for you or sought by you, Health information that may be required as related to the test (such as recent symptoms), The date and time of your consent related to the Services and/or medical treatment, Any of your communications transmitted through our Sites. Chronomics Our bio-infrastructure system Find contact details for 700 million professionals. To electronically move, copy or destroy your personal data in a standard, machine-readable form. No credit card required. Sign up for a free account. Depending on the type of Services you seek or are prescribed, such information may include: If you are a healthcare provider or telehealth organization, or its representative, suchinformation may include: If you are a laboratory or its representative,such information may include: We may receive personal data about you from healthcare providers, telehealth organizations, laboratories, our partners or other third parties used through the Services. CHRONOMICS LIMITED Kindest regards,NiciaSocial Media Department. Terms & Conditions Hi Ceri, Thank you for your lovely feedback. Discovered that my kit did not contain the document with the registration number and hence I was not able to register my results. Hi Brian, Thank you for your feedback. Thank you for your continued support throughout the United Kingdoms response to COVID-19. It wasn't. Hi,Thank you for your feedback.I'm so sorry to hear of the issue you had when trying to locate the barcode.I am glad to hear this did get resolved, but if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us.Again, my deepest apologies for any inconvenience.Wishing you all the best,Deborah,Social Media Department. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Yes, you dont have to wait days for someone technical to respond to you, our team understands knowledge bases, and your account, and well hand hold you through all your questions. Please include in your request sufficient information that allows us to reasonably verify that you are the individual about whom we collected the personal data or the parent or guardian of that individual, including a means to contact you. It'll take 24-36 The company registration number is 11120038, Its main line of business activity is Research and experimental development on biotechnology, and the company is listed as Active. Kindest regards,NiciaSocial Media Department. Privacy Policy chronomics day 2 Test - Tenerife The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Modern Slavery Statement. WebFind company research, competitor information, contact details & financial data for CHRONOMICS LIMITED of LONDON. A cookie is a small text file which a website stores on your computers hard drive, if permitted by your web browser. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. 64.99. All of this went into our Chronomics testing kits that we could begin to introduce to the public and businesses alike. If we can ever be of any further assistance, don't hesitate to get straight back in contact. Instructions told us not to open cassette till we were ready to use it. If the saliva/NPS collection kit has been dispatched to you, your refund will be made within 14 days from the day on which we receive the saliva/NPS collection kit back from you or, if earlier, the day on which you provide us with evidence that you have sent the saliva/NPS collection kit back to us. https://help.hurdle.bio/contact-usKind regards,Ty. Otherwise we will provide you with our justification as to why we need to continue using your data. However, not all of the early progress was smooth sailing, especially how we drove initial sales of our flagship product an epigenetic test looking at biological age. Popular Topics: About our Tests , Orders, Deliveries & Replacements, Taking & Registering the Test, Returning the Sample. WebBiology + Technology = Chronomics and a bio-infrastructure future. I'm so sorry to hear of any issues you had whilst trying to register your test. Still no refund!!! Best wishes, Nicia. Re: TUI/chronomics day 2 Test 1 year ago Save Dave I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order.