Omaha Steaks Scalloped Potato Instructions, Old Perception Kayak Models, Articles D

Registrar of Community Housing Locked Bag 4001 Ashfield BC 1800 Our email is registrar@facs.nsw.gov.au Our telephone number is 1800 330 940 How we handle complaints and enquiries Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. If you are seeking any of these outcomes, you can seek legal advice. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. They usually welcome you speaking up as it can help them to uncover a problem and improve their services. We can handle complaints about homelessness services run or funded by the government, such as: People with a disability receiving services from NSW government agencies can complain to us about those agencies. Tenants will be referred to Community Justice Centres for assistance when required. First Home Buyer Choice. Alternatively, you can contact your localDCJ Housing office. The grounds for complaint we can consider relate to: Child Protection Helpline - 13 21 11 Disaster Welfare Assistance Line - 1800 018 444 Link2Home Homelessness - 1800 152 152 Domestic Violence Line - 1800 656 463 Services and support General enquiries Make sure you have a pen ready to write down the job reference number for your maintenance request. When can I expect a response to my complaint? If you work for the government (including local government), you can report serious wrongdoing in your workplace. Part 1: What is unreasonable conduct by a complainant? Premier targets healthcare ahead of national cabinet - as it happened For complaints about alleged corrupt conduct of councillors or council staff, contact the Independent Commission Against Corruption (ICAC). Read more aboutwhat we do with your complaint. Home - NSW Ombudsman The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. If you need help contacting the agency, see Get help making a complaint. The following list of links that will help you find the right place to make a complaint. You can either write (a letter oremail), telephone, or provide your feedback over the counter. We also support people with disability and Aboriginal peoples, and have information in easy English and other languages. Also, the Registrar does not handle appeals from decisions by registered community housing providers relating to an individuals eligibility, priority or entitlement to housing. We usually expect you to contact the agency with your complaint, before you make a complaint to us. How will you protect the privacy or confidentiality of my complaint? Western Region. Phone: 1800 422 322 (Housing Contact Centre) 1800 152 152 (Link2home Homelessness) TTY Phone: 133 677 More information Department of Communities and Justice - Housing ( DCJ Housing) provides a range of housing solutions for both the private rental market and Public Housing, Community Housing and Aboriginal Housing. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. You can submit a complaint or provide feedback by using one of the following methods: Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. For more information on theCommunity Services Enquiry, Feedback and Complaints Unit or how to make a complaint, please visit the Child protection complaint handling page. You can report fraud, misconduct or corruption through our feedback tab. More information is available on the Commission's website atwww.judcom.nsw.gov.au. Just let us know: We cannot provide you with legal advice. We cannot handle complaints about financial services, including: Contact the Australian Financial Complaints Authority (AFCA). While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. Aboriginal initiatives under OCHRE such as: homelessness services for young people and adults. We handle complaints about most NSW government agencies, local councils, as well as some community services for children, young people and families. Contact us | Aboriginal Housing Office You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. 2-24 Rawson Place Sydney NSW 2000 nswbuy@treasury.nsw.gov.au 1800 679 289 (International +61 2 . make payments to accounts. Department of Communities and Justice (DCJ). If you are concerned about the manner in which DCJ has handled your personal or health information under thePrivacy and Personal Information Protection Act 1998(NSW) and or theHealth Records and Information Privacy Act 2002 (NSW), you may contact the Open Government, Information and Privacy Unit atprivacy@dcj.nsw.gov.auor alternatively by telephone on(02) 9716 2662. You can call us for advice about whether your issue is something we can help with. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. For example, if you want to make a complaint about public housing, contact the Department of Communities and Justice (Housing NSW). If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. Housing Complaints, Appeals & Feedback: Home In Place Repairs, modifications and maintenance to a property | Family If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. What if I am dissatisfied with the handling of my complaint? The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. If your feedback is about an agency which is not part of the NSW Department of Communities andJustice, you should provide your feedback directly to the agency concerned. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. Keep a copy of emails or letters between you and the agency. . If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. For a step-by-step guide to making a complaint, seeHow to make a complaint. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. Your complaint will then be escalated internally to an appropriate person for review and response. Complainants who remain anonymous are not afforded feedback regarding the outcome of the investigation into the matter raised. See Advocacy and Legal Services below. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. For further information. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. Argiri Alisandratos, acting associate secretary of the Department of Families, Fairness and Housing, says he wants the child protections system to be led by Indigenous organisations: These translations should be used as a guide only. All parties must ensure that information is restricted to those who genuinely need to know. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. We assess each complaint we receive and decide whether to take action on a case by case basis. Types of Complaints Investigated by FHEO. We can only handle complaints about Sydney Water and WaterNSW. We also cannot handle complaints about private health services and providers. not telling you the outcome of your complaint. DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. NSW Ombudsman* If you need help with your complaint, see Get help making a complaint. You should briefly state your concern, and tell us what happened. For complaints about: We cannot handle complaints about other independent integrity commissions or bodies, such as: If you are finding it hard to know who you should complain to, we canhelp you make a complaint. We also have advice if you are having a problem with a neighbour. This means that another, more senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue. If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. Courts and tribunals are separate from Government. Justice Health and Forensic Mental Health Network. If you are concerned that this could happen, please let us know. The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates. When examining your complaint, it may be necessary for us to seek information about your concerns from other staff members and other areas of the Department. If the complaints are substantiated, tenants will be given the opportunity to change nuisance and annoying behaviour. Service providers can make contracting complaints to DCJ about DCJ or about the services or management practices of an organisation funded by DCJ. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. We can help you make a complaint. If we can handle your complaint, continue to Step 3. Alternatively you may wish towrite to the relevant Minister. If there is, we may suggest changes to policies or procedures. Aboriginal people can apply for housing and access work and study opportunities, Learn about your rights and responsibilities as a tenant and request help with your home or tenancy or find out more about management transfers in some areas, Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy with DCJ, Factsheets about applications, eligibility for housing assistance and tenancy matters, Policies about applying for housing assistance, including private rental assistance, and for social housing tenants, We're changing the way social housing is delivered and how we respond to homelessness in NSW, Resources for affordable housing, community housing and specialist homelessness service providers. We can handle complaints about most NSW government agencies, including: Housing; Service NSW; Transport for NSW; Land and Housing Corporation; Revenue NSW; NSW Trustee and Guardian; Fair Trading; Department of Education (including public schools) Registry of Births, Deaths and Marriages. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). Once yousubmit your complaint, we'll email you a copy of it. In NSW, government-owned and managed social housing is provided by the Department of Family and This site also provides details of awarded contracts over $150,000 in value. If your complaint is justified, we can do one or more of the following: If you have made a compliant to us and you are dissatisfied with the response, you can write and ask for the area which handled your complaint to conduct an internal review. HAC is independent and can review FACSs decisions and recommend changes. If a complaint is within the Registrar's jurisdiction: the staff member will attempt to resolve the issue at the initial point of contact, where a complaint cannot be resolved at the initial point of contact, a plan to investigate the complaint will be formulated and the Registrar will notify the community housing provider involved and seek a response, the Registrar's office will analyse the community housing provider's response and any evidence that has been received in relation to the complaint to determine if the community housing provider has met its legislative responsibilities, All complaints are investigated and handled in an objective manner, using procedural fairness and the principles of natural justice, All staff involved in complaints management treat all information as confidential to the extent possible given the need to investigate the matter. Enter a postcode, suburb, town, or address to find a local housing office near you. completing an online feedback form at www.housing.nsw.gov.au. Anonymous complaints are only investigated in special circumstances. If your complaint is referred to another agency we will notify you of this transfer. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. The Attorney General and this Department do not have the power to overturn a decision of a court or tribunal. You can also ask them to give reasons for the delay. Make a contracting complaint, allegation of misconduct, compliment or 1. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. We cannot handle complaints about child support. You can also write to your local DCJ office. Information about NCATs power to resolve tenancy disputes relating to community housing is available here: NCAT - Social Housing. However, your complaint about a decision might include a matter that we can assist you with. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Registrar of Community Housing - Enquiries & Complaints You will be contacted by either the Customer Resolution Coordinator, the manager responsible for the service you complain about, or the managers delegate. If the agency doesn't respond when you contact them, or you're not happy with their response, the next step is to find the right ombudsman or other external complaints body to complain to. Complaints about social housing factsheet - opengov.nsw.gov.au We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness.