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If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. Please tell us what you were trying to do and why this page was unhelpful. Update your details The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. You cant buy these cards from retailers. Please don't include any of your personal information in this box. Call 511 and follow the prompts get to the Balance Protection Program. adelaidemetro.com.au. We have detected you are using an out-of-date browser. "startScreen": "aus-link-account" }, Validating your metrocard or metroticket - YouTube Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. "registration": { Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. For more information about visiting Adelaide, visit the Adelaide Metro website. Passengers paying using a debit or credit card interact with the PIN pad located towards the centre to process payment. Copyright2020. Visit new.mta.info/farehelp. We credit: $4.24 per day remaining on your 30-Day card, and. And, of course, green also means go. Related information Contact Adelaide Metro InfoLine. q3$eS:c*x! Membership | Seniors Card Refill it the way you normally would. If you'd like a response, please contact us. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. Anyone can buy a regular, concession or student metroCARD but you must always carry your relevant concession card or student ID card on-board. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. Please check back later to finish subscribing to service updates. Find more information about getting help with MetroCard problems. The City of Adelaides cycling networks make riding around the city easy and enjoyable. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. We can't respond to what you write here but you can contact us instead if you'd like a response. [Content_Types].xml ( ]O0" MM vIk/@6X!6H?5I9f8v1:gEB0AVn vb$`E*} G#V 9B9!8a`bi~-IpsV\u9bf}*"L"B0Z Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. On trains, trams and O-Bahn buses, you can get on at any door. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Note: your card/pass must be registered to be eligible for replacement. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. We'll send you an email each quarter to remind you to complete the survey. SMS You dont need to validate your metroCARD when you leave a vehicle. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). We can't respond to what you write here but you can contact us instead if you'd like a response. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. Please tell us how this page helped you. If you dont have an OMNY account, heres where you can. At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. People who receive certain payments from Centrelink can apply. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. "startScreen": "gigya-update-profile-screen" (Cards purchased with cash are not protected. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. Order an interstate Seniors Card member 14-day free travel ticket. The metroCARD itself and any balance left on it will still work. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. Use the service finder to locate a metroCARD agent near you. Find out more. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. If you do opt to rent a car at the airport or in the city, you may want to check whether your hotel charges a daily parking fee. 3 We recommend updating your browser to the latest version. "screenSet": "Aus-V3-RegistrationLogin", r/Adelaide on Reddit: Is there an app that can let me use my phone as File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector You can also check the balance remaining on your card and check transaction histories after you log in. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. The vending machines can also recharge Metrocards. Adelaide, South Australia South Australian Tourism Commission. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. If you recharge in person or using a vending machine, your funds will be available immediately. SA.GOV.AU - Adelaide Metro buses, trains and trams If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. MetroCard Customer Claims Find out more about discounted travel with a Visitor pass. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. Thanks for contributing - your feedback helps us improve this website. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. Please tell us what you were trying to do and why this page was unhelpful. To validate, hold the card against the validation machine as shown in the picture below. Find out how you can request a replacement card if yours is lost, stolen or broken. Heres how to get around Adelaide with ease. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Please note that any changes will be completed when the metroCARD is next validated. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. On most buses, you must get on through the front door. You need to validate the metroCARD within 3 months of buying a recharge. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. You ride because you have somewhere you need to go. Have a $5 bill in hand or some shrapnel Adelaide public transport information is also integrated into Google Maps. We process the first claim free of charge. Introducing metrocards and metrotickets - YouTube Adelaide Metro on Twitter: "After you recharge your metroCARD online or We can only track, cancel or replace registered metroCARDS. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. How do I check Adelaide metroCARD balances? When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Copyright2020. Your email has been successfully verified, please click the button below to continue to log in. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. There are several options for reaching the city from the airport. The Parade, Norwood, South Australia South Australian Tourism Commission. SA.GOV.AU - Apply for a transport concession card - South Australia }, Contact us to cancel your registered metroCARD as soon as you notice it is missing. The trains and trams have the recharging stations on board atleast now. Document #: 9213000 Version: 5Page 1 of 4. Any value on your card when its lost or stolen is not refundable. The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. To set up an online account, you need an email address. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. If youre transferring from an existing metroCARD to a new one (e.g. International seniors are not eligible for any concessions. In short, unless things have changed since I looked last, there is no way a mobile phone app . How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. With free trams and buses within the city centre, getting around Adelaide is quick and easy. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . We use cookies on this site to enhance your user experience. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. "custAction": "event2" Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. If the issue youre having is listed on this page, fill out and submit the related form. If you do not have an online account, just call03 366 88 55and we will block your card for you. If you need help with something in person, you can book a time to come to our Customer Service Center. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. . MetroCard Balance Protection Program - MTA We can only track, cancel or replace registered metroCARDS. How should we update you? At a Mobile Sales Bus or Van See the schedule for our buses and vans. Each Metrocard has its own unique number that, once registered, is unique to your account. The journey from the airport to the city takes around 15 minutes. Most MetroCard claims can be filed online. These details will be saved and used for all future Auto recharge triggers. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. Find out how you can request a replacement card if yours is lost, stolen or broken. Remember, we can't respond to what you've written here. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. Reduced-Fare MetroCard - MTA A customer service representative will assist with processing a refund. 130 Livingston Street Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. You have two years from the expiration date to transfer any remaining money to a new card. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. All other customers Many claims can be filed online Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. } Email. You can now recharge your MetroCard online! Please don't include any of your personal information in this box. PK ! To correctly return to normal functionality please ensure you click Leave Preview Leave Preview Seniors Card | Seniors Card You can file up to two claims per calendar year. Attribution 3.0 Australia Licence. If you have any issues, please call the InfoLine on 1300 311 108. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. lost or stolen, you have balance protection; Call 511 or 718-330-1234. J1 and J2 buses run from the airport to the city approximately every 30 minutes. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", Visit adelaidemetro.com.au or call 1300 311 108. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. We deduct a $5 administrative handling fee from the refund amount for the second claim. Contact us to cancel your registered metroCARD as soon as you notice it is missing. Don't include any personal information.If you need a response, send an enquiry instead. Joining the Seniors Card program provides you with a range of benefits including public transport concessions, access to specially discounted goods and services across the state, special offers, competitions and keep up to date with important information relevant to you. "resetPassword": { Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 8am to 5:30pmMonday Friday, and 9am 5pm on weekends (. You can manage your Adelaide metroCARD online by setting up an account. Please don't include any of your personal information in this box. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. New passwords need to be between 8 and 16 characters long. . Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Our subscription service is temporarily down for system upgrades. Please check back later to finish subscribing to service updates. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. Your Seniors Card is ready to use on public transport as soon as you receive it. The majority of buses, trams and trains have accessible options check the, Use 98 City Connector buses to travel between Adelaides downtown hotels and attractions such as the.