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No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. Would highly recommend & would return in the future. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. We also ensure all reviews are published without moderation. All rights reserved. Do you agree with Stratstone - MINI Leeds's 4-star rating? Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. You can unsubscribe from this at any time. Chloe price matched a lower price I had obtained, which I was delighted with. Travelled to dealership to collect car and handover was seamless. We never felt under pressure, and were offered a very reasonable price. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! It goes against our guidelines to offer incentives for reviews. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. It meant we could put the car through its paces under conditions pertinent to us. . Very professional, friendly and very informative. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Their procedure said I would receive a reply within 48 hours. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Took my Mini for its yearly service. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot A/S. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Travelled to dealership to collect car and handover was seamless. Hi,Thank you so much for taking the time to review your experience with us. Lady very helpful on the phone. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. No management, no leadership and the service reception is ran by people who know nothing about cars. Travelled to dealership to collect car and handover was seamless. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Have a great week!Customer Services. We value your feedback and take pride in providing the best possible customer service! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. So I could also get my MOT completed on the same day. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. I can now add the Stratstone reputation executive team. We value your feedback and take pride in providing the best possible customer service! We value your feedback and take pride in providing the best possible customer service! Lady very helpful on the phone. I just found the customer service very mediocre. No one could find the fault except these guys. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Thanks again!Customer Services. All rights reserved. Date of experience: 14 July 2022. Stratstone MINI - Home - Facebook We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I changed my mind several times of which I wanted. Rang to book car in for emissions problem, fitted me in first thing next morning. Stratstone MINI - Trang ch Date of experience: 20 February 2022. I am very pleased you are satisfied with your visit! Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Amazing service professional and helpful team. Jamie at service reception desk very helpful too. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. It meant we could put the car through its paces under conditions pertinent to us. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Great customer service at Stratstone MINI Leeds. Information provided by various external sources. We value your feedback and take pride in providing the best possible customer service! Holly was a new member of the sales team & in our opinion a great credit to the company. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Awful experience and takes away the joy of owning a nice car. State of the m4 cs was horrendous! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. The branch is always available for any assistance that you may need. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Wallsend, England, United Kingdom . MINI Leeds - Stratstone Found a mini in difficult times for me. Very happy with the overall experience. | Stratstone is the UK's number one premium automotive retailer, selling and . We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Michael went above and beyond to make sure I was happy. Clearly they are getting too big a basic wage if they can afford to throw business away. Thanks again!Customer Services. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Nothing was too much trouble for him & that made the transaction a pleasant experience. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. No one could find the fault except these guys. Excellent service from start to finish. 8days later guess what? I had an MOT, service and also had a new service plan set up. Lovely courtesy car clean and well presented. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Friendly and helpful staff that go over and above for their customers. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! He went over and above to make sure the sale went to plan. Check out what 123 people have written so far, and share your own experience. Would highly recommend & would return in the future. His favourite MINI is the . Damian as always and Ryan in the Service Dept were first class. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. All my interactions, from the phone, to in person at the dealership, were very robotic. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! It goes against our guidelines to offer incentives for reviews. Took my Mini for its yearly service. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Thanks again!Customer Services. Keep your eyes peeled for more Big Love content as we set out to deliver. details. We use dedicated people and clever technology to safeguard our platform. Big thanks Jamie and co, you are doing things right. The salesman was a very pleasant & helpful young man. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Stratstone | 15,606 followers on LinkedIn. Stratstone MINI - . Meet our Service | Facebook Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. Kindest regards.Customer Services. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Ranjit started as a product genius and . On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Just had the first service on a second hand car I bought last year from Strastone. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. www.stratstonetynesidebmw.co.uk . Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Scratched, tyres cracked, carbon fibre loose. We hope that you'll consider us again in the future.Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Thanks again! It goes against our guidelines to offer incentives for reviews. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! I cant thank Gary and the team at Silverlink enough for their care and attention over the years. Hi,Thank you so much for taking the time to review your experience with us. I can see we would have a poor relationship if I bought a car from this dealership. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. I would highly recommend this dealership if you are looking to buy a Mini. Stratstone | LinkedIn We value your feedback and take pride in providing the best possible customer service! We are absolutely thrilled that you have rated us so highly! Travelled to dealership to collect car and handover was seamless. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Would 100% recommend this dealership. Do you agree with Stratstone - BMW Leeds's 4-star rating? Hi Dawn,Thank you very much for 5* review! We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. Meet our Service Advisor, Ryan Alexander Pride. Rang to book car in for emissions problem, fitted me in first thing next morning. Thank you for taking the time to leave us your rating!Customer Services. I walked out after waiting 15 minutes - with not service. They think we customers ate stupid!! Thanks again!Customer Services. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Suggested companies are based on peoples browsing tendencies. 10 out of10. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. The car is gorgeous and the service was second to none! Nothing was too much trouble for him & that made the transaction a pleasant experience. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Occasionally we will send out newsletters promoting our offers and discounts. Best wishes,Customer Services. Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Occasionally we will send out newsletters promoting our offers and discounts. Companies can ask for reviews via automatic invitations. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. We value your feedback and take pride in providing the best possible customer service! Hi Anna,Thank you very much for 5* review! Official MINI Retailer in Leeds. Very professional, friendly and very informative. The branch is always available for any assistance that you may need. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Got a call 12 hours before the appointment to be told they hadn't got the booking. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Stratstone Mini Leeds are a car dealership based in West Yorkshire. Very knowledable reception staff took very good care of me. We hope to be of service to you again! I was dealt with by Ellie who was excellent and the whole process went smoothly. We never felt under pressure, and were offered a very reasonable price. I bought a car from Derby dealership. I was dealt with by Ellie who was excellent and the whole process went smoothly. Would I recommend Stratstone, absolutely! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Kindest regards.Customer Services. Wont be buying from them again ever. Companies can ask for reviews via automatic invitations. I would highly recommend this dealership if you are looking to buy a Mini. Huge thanks to Ellie, initially, and lastly to Steve and Paul. A range of videos can also be found on the Stratstone YouTube channel. 16/06/2022 . Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Check out what 115 people have written so far, and share your own experience. I was given a courtesy car which helped me greatly. stratstone mini leeds meet the team. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! Holly was a new member of the sales team & in our opinion a great credit to the company. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot I had an MOT, service and also had a new service plan set up. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Thank you to everyone who attended our MINI Big Love event. Here are 8 tips for writing great reviews. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Technician provide a very comprehensive report and video. Everything I expected and was promised was done. I will never use Stratstone Mini again. 08:54:04 Attack ad 'not racist', Starmer says Sam Mellor posted on LinkedIn Thanks again!Customer Services. Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www I was regularly kept up-to-date with the progress of my service. As always the service was top notch, personable and efficient, and got a great deal on my new car too. | Read 41-60 Reviews out of 110. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Neither yesterday or today did anyone ring me back. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Situated on Gelderd Road. Took just one week from first visit to home delivery. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. It goes against our guidelines to offer incentives for reviews. Holly was a new member of the sales team & in our opinion a great credit to the company. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Well done . Official MINI Retailer in Leeds. Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! The entire team at Leeds seem an exceptionally welcoming team. Top service. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call.