Click Edit Order and select your desired payment method, and then proceed to pay. Find the order that you want to return on the "My Orders" page. All You Need To Know About the Jet Return Policy. How to take extra-care of the handbag? - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. In fact, this doesn't even fully cover those costs. Cancel order 72-120 hours after payment: 50% refund + shipping fee. JJ's House will only issue one prepaid return label per order. The pins that come from China btw are stuck at customs. Complainants allege experiencing delayed shipping and difficulty in contacting the business. All Sample Sale items are final sale. FOR ALL SAMPLE SALE ITEMS: I will shop here again and recommend this company. Shipping status is not updated regularly. Hiroko Masuike/The New York Times. All our items are made-to-order, including standard size items. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Even our seamstress comments on the quality. Different substances can stain the leather handbag and result in permanent damage. Check JJ's House's website to see if they have updated their free returns & exchanges policy since then. JJsHouse.com Returns Reviews | Read genuine reviews on JJsHouse.com returns Delivery times are between 5-8 days to all major destinations. We are sorry to hear that you are not happy with the shopping experience with us. No returns and no exchanges for face masks items. 1. test for the coronavirus, another step . 2023 Trustpilot, Inc. All rights reserved. All seams were finished and straight. To save space, they should be kept in an empty luggage. JJsHouse.com holds no responsibility for missing packages or damaged products caused by theshipping carrier. Please include the reason for return and photographs for verification. Thus, order cancellations may involve a cancellation fee. What if I need to change my shipping address? This review was chosen algorithmically as the most valued customer feedback. It is important to make your refund request to customer service within 7 days of receiving your order. Update:Dear customer,I have carefully reviewed your comment and all the communications we have been exchanging with you. Submit a Request - JJsHouse.de JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. For returned items, we refund the price paid for the returned item(s) plus applicable taxes. - Once your order has been shipped, it can no longer be cancelled. 3. 18cm) below natural waist. Your Name: *. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. Precaution should be taken to use any detergent to clean the handbags. JJ's House | Complaints | Better Business Bureau Profile When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. 5% OFF I read reviews that mentioned their sizing was generous. Standard shipping takes a bit longer than expedited shipping but costs less. 3. For gum, one should put a little ice cubes in a plastic material and use this to rub the gum. The handbag should instead be stored in an open basket. Please see below for details: Orders cancelled before shipment will be eligible for a full refund. You can see the products on our website and place the order. 2. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Your satisfaction is of utmost importance to the JJsHouse.com Team. I ordered from JJhouse because of their no worries return policy. Hope to hear from you soon. Find the name of the item you want to refund in the Purchases list and click it. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. A difficult start as I couldn't place my custom made order for I don't know what reason but I use the chat and the customer service agent help me go through it and offered me a discount as an apology for the trouble- order was placed, I was kept informed of the process and delivery arrived in time- dress was beautiful- measurement were perfect. I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. 3. JJ's House Information, Try-On Haul, My returns experience. - Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost. Great service, beautiful dresses .When i had an issue with dresses that were made to measure they dealt with my issues fast effectively and with excellent satisfaction.beautuful dresses .Great customer service!! - Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. We will process the refund immediately after the package has been scanned and confirmed back into our warehouse. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. Please all be really careful with their alteration service. I then had to spend another $300 on another dress on short notice. We suggest you order a fabric swatch to view colors in person. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. All were the exact color we expected and the quality was amazing for the price. Please keep the tracking number safe. However, we are more than pleased to assist you in filing a claim against the shipping carrier. Update:Dear Ani, Sorry for the inconvenience caused. You can use JJ's House coupons to unlock discounts at their website. Return Policy (Full policy, list of returnable and non-returnable items). The return shipping fee will be paid by you directly to the post location. We sincerely hope you could give us a try. JJ's House Reviews - 2,822 Reviews of Jjshouse.com | Sitejabber After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details. If so, you can choose custom size to ensure the fit. FOR ALL RETURNS: 2. BBB File Opened: 10/17/2019. However, it is important to note that our dresses are made to order. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. Absolutely disgusting. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. Box the item(s) up, remember to print the Return Form and put it in the return package. Check out our useful guide for how to properly take your measurements. 3. 1. If your country is not on the list, "Self-Sending" would be the only option. Return item(s) are lost or damaged on the way back to us. In case your order cannot be shipped on time, you may keep or cancel it. Leather handbags should be cleaned using a specialized leather detergent with a soft cloth to avoid scratching the material. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. Entered the correct dimensions and colour. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. Date of experience: 28 April 2023. In case of water stains, the bag should be left to dry naturally but away from artificial heat sources. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. You can check the current return shipping fee standards for countries with return labels service on this page. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). 4. Shipment was 7. JJsHouse - Wedding & Occasion - Apps on Google Play Correct measurements are the prerequisites of getting a perfect fitting dress. We are really impressed with the quality!! Order overdue by more than 10 days may be canceled for a full refund; or you may keep the product at no cost except shipping cost. We also ensure all reviews are published without moderation. If the gum does not come out after this, the gum should be heated using a hairdryer on low setting and rubbed off by a cloth. In the event the business is responsive, complainants allege JJ's House may deny refund requests, but . How the JJs House Return Policy Works, and How To Return an Item With DoNotPays Help. However, didn't realize I had to go size larger. NBA Store Returns PolicyWhat Items Are Refundable? Watch: MI Captain Rohit Sharma Makes Fan Skip A Heartbeat After We also appreciate your honest feedback about your experience. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. We are sorry to hear that you are not happy with the shopping experience with us. For more detailed refund time instructions, please check the "Refund Details" section of this article. Does JJ's House guarantee items with a free return policy? All the return item(s) will go through inspections. 1. As of April 14, 2022, JJ's House does offer order tracking support. JJsHouse - no returns accepted 44 Resolved JJsHouse - I got conned out of over a $100 11 JJsHouse - don't buy from this scam site 2 JJsHouse - wouldn't return clothing 15 JJsHouse - terrible dress 3 JJsHouse - bait and switch. Go to the item page. Why is it taking so long? I didn't have time for alterations. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. JJ's House has a rating of 3.88 stars from 2,822 reviews, indicating that most customers are generally satisfied with their purchases. If there are quality problems about our dress, could you send us detailed pictures? Exposure to harsh chemicals can alter the appearance of your JJs House product. Not your bra size! (Optional) Include a photo to illustrate your review of JJ's House's free returns & exchanges, Based on our records, JJ's House does not currently offer free shipping policies. At JJ's House, we understand the excitement and anticipation of . 3. Therefore, we encourage you to inspect and try on all items as soon as they are delivered. Please send your item(s) using local post within 7 days from receiving the return form. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Anyone can write a Trustpilot review. I purchased this dress in ivory with champagne sash. You may add items to the checkout page to check on the accurate shipping fee. It's an amazing dress! 2. Begin at the hollow space between the collarbones and pull tape straight down to the floor, To fit high heels, well add an extra 2 inch (ca. Received regular emails about my order including shipment tracking etc. It smushed in the middle of the bust and the pleats are weird. I bought this from jjshouse, i like it very much:). 3. Please Note: On JJsHouse.com.au , each dress is made from scratch according to customers' specifications. Colors are subject to the actual dresses you get. The basket should be kept off the floor to avoid pets like dogs and cats from sleeping in them. Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. Once confirmed, we'll start processing your refund. Sign into My Account and click My Orders in the upper right corner. Don't be afraid to order it! Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. A second dress is too long and will require further work to shorten at extra expense. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. We will process the refund when we confirm that the product has the problems you mentioned. Ink stains are hard to remove and are done away by spraying the ink stain with a small hair spray and wiping it off with a cloth. Well email a confirmation once the package is scanned back into our warehouse (usually within a few days of delivery). To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page). No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. JJ's House Reviews | Read Customer Service Reviews of jjshouse.com For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Once the tailoring process has begun, the materials cannot be reused. For details, please refer to our cancellation policy below. 2. From ordering try-ons to returns to my final order, everything went easy and smooth. Your satisfaction is utmost important to us and this is absolutely our work power. They are asking me for an additional 5!!!! 4. JJs House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. JJs House is a global online retailer. Absolutely love the dress we received and it was a perfect fit. They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. Go to Sign In My Account at the right top of our website. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. Read More Business Details. However we placed and order for 3 dresses 2 are perfect and look stunning the on the 3rd they have totally messed up the sizing and have made it 2 inches too big in the waist, even their own photos show this.They have made serval offers of x% refund but in no way enough to cover the cost of actually having the dress sorted, so we are left running around trying to find a seamstress and will be significantly out of pocket - all they seam to care about now is their margin and not the fact that they have really messed up and are making this even more stressful! Your satisfaction is of utmost importance to us. JJs House return policy comes with some specific details in two instances: Please note that you, as a buyer, are responsible for all return shipping costs. Order swatches. Please note: First it tell you to write why you are returning it but when you hit submit after you write your explanation. Shopping tip: JJ's House also offers coupons and promo codes . Hope to hear from you soon. Well draw up a refund request letter in your stead and send it to the company in question. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. View the, Yes. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. All were beautiful. 11100 W 82nd St Ste A, Lenexa, KS 66214-1502. Click on the unpaid order you want to complete payment on. With over 12 years of experience designing and manufacturing dresses, we provide the finest quality materials and impeccable detailing at the lowest cost. 3. We reserve the right not to accept the returns without prior approval from our Customer Service. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. 1). I shopped on-line and in major department stores and found nothing to beat JJ's! I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! Your Name: * Submit a Request - JJsHouse.com The colors are vibrant and gorgeous (although we hit a little snag when the color "mint green" was discontinued before all my bridesmaids had ordered their dresses! Currently, for a better return experience, we offer return labels for our customers from specific countries. Looking forward to serving you again! 6 reviews. A rip off! 3. You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. To return, please attach pictures showing the issue. Please include an explanation and photographs stating the reason for your return. AVOID! Delivery times are between15-30 daysto all major destinations. JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. My way of saying THANK YOU. cannot be updated once the package has been shipped. Order overdue by less than 10 days may be cancelled for a full refund; or you may keep it and get a 30% reimbursement upon delivery. Update:Dear bernie doran, Sorry to hear that the item did not meet your expectation. That means no one else will be able to wear that dress once it's made. RETURN POLICY - JJsHouse.com Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. Your satisfaction is the most important to us and this is absolutely our work power. Allow up to 15 working days for the funds to be credited to your original form of payment. 3. Check. We recommend checking your junk and spam folder if you're having trouble finding it. Quality and service make Jj House a great company to rely on. Try-On Dresses must be postmarked for return by the 7th day of delivery. Bought hair pins of a value of 13. Thank you. 4. To place your order, simply follow the steps as shown below: The detergent is spread evenly on the bag and the bag is wiped clean. 5. All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. That was the first red flag. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Jjshouse return center phone number frost24time.com 888.282.6060 For the best service and selection, please order your replacement items online or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for assistance.
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