research), 9 out of 10 customers state they feel taken care of by us (survey), We have conducted upsell talks with 15 of our most promising customers and got positive feedback, Our newsletter unsubscribe rate remains stable below 2% / Attendance rate of new feature launch events raised by 15%, Increase the average first month feature adoption to 28%, Increase the number of performed key actions per person and week to 25, 90% of participants in user testing perceive it as smoother than before, Decrease bounce rate from sign-up from to 20% Professional services companies like digital agencies and software development companies come to Parallax to function as a source of truth and reporting engine for their OKR framework. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team and adapt as those needs change. Pharma expert Doru Dinu from Romania shares insights on how the economic downturn has impacted big Pharma companies and the challenges they are now facing. Additionally, you will find use cases including OKR examples from Google, among others. Objective: Increase sales through our channel partners. Create a team of engaged and happy colleagues. The perfect execution of OKRs from day 1 is normally impossible. Goal-setting frameworks, including OKRs, are only as good as how well you can measure against them. Improve efficiency and patient experiences. 24 hour (s) 22 hour (s) 20 hour (s) 17%. Call at +1-775-747-7407between 9am-5pm PST. December 1, 2022. Create an OKR template Marketing. OKRs for support and customer service frequently aim to speed customers on their way to using the product or service, and to win high satisfaction ratings from customers. But if youre new to OKRs, it can be hard to know where to start, which is why we wrote this guide. "Some folks will muck it up by having four or five or six objectives, which means they decrease their capacity to focus," says Darrel Whiteley, a Master Black Belt, Lean Master, and Kaizen expert with Firefly Consulting. Increase our reach and brand awareness outside of current geography. Learn a lot in a little bit of time with our HR explainers. However, the change lies in how the OKRs are being cascaded to the next level. Objectives - An objective describes a . OKRs encourage you to focus on accomplishing a few milestones you should aim to have no more than three to five corporate objectives, with no more than five key results for each objective. Plan, manage, and execute pay increases and rewards. If you care about business success and employee engagement (who doesnt? New data insights and faster, easier ways to find and organize your work. 45 OKR Examples, Write Effective Objectives and Key Results - Paycor the difference between OKRs and SMART goals, read this article comparing the difference between the two. Georgina, the . When a company is able to strongly define why they are doing what we are doing, it then allows for moretransparency and insight on what success is and how it canbe reached.Defining a Company Vision forOKRs. The faster a software engineering team is able to develop new features, the faster value can be created for the customer. Focus on . Objectives and key results (OKRs) help organizations get alignment amongst teams. Drive engagement and increase retention with talent development and continuous learning. OKRs can be especially useful for digital services companies, as they allow for more qualitative objectives with quantitative and measurable key results. Well help reduce costs & mitigate risks. 60+ OKR Examples - How To Write Effective OKRs 2023 | ClickUp Sara, the CEO of Company X, decides that she will "own" this OKR, since she has the most experience working with venture capital (VC) firms. Don't go into "why and how" the objectives were met. Paycors always in the news for innovation, hiring and more. Typically, companies set OKRs using a similar structure to the org chart. Take a look at this great guide from Parallax to build an effective OKR template for individuals, teams, and companies. 25 OKR Examples for Your Company's Teams - leapsome.com The flexible alignment model appeals to startups and smaller teams. Its a tracking and measurement framework used by individuals, teams, and companies to set goals and track against ambitious goals (objectives) and track against them over time (key results). Implement new bonus structure for top five performers each quarter. Therefore, it's critically important to make sure you're setting CEO-level goals effectively. However, depending on your circumstances, a qualitative achievement may represent a considerable step forward for the business. Objective: Significantly increase the enterprise value of the business Key Result: Increase annual revenue by 40% Key Result: Maintain at least an 80% repeat purchase rate Key Result: Maintain a net positive employee growth & self actualization rate Customer Relationship Management is about creating a great relationship with customers since it increases customer loyalty, as well as the chance of closing a deal. Control costs and make every dollar count with reporting. Expand the reach and expertise of the sales team to increase the conversion rate of qualified leads. Take a look at the following OKR example for SEO Marketing: Customer Success includes a range of tasks to assist customers in making cost-effective and correct use of a product, maintaining the customers health and continuously optimizing the value for the customer. Streamline requests, process ticketing, and more. In an OKR implementation, the objective is qualitative and answers the question of what is to be accomplished. Find answers, learn best practices, or ask a question. Were growing and want to hear from you. OKR stands for Objectives and Key Results. Its your decision as to how long that span is. Before Parallax, the tools for OKRs that digital agencies or software studios had available to them to measure and get visibility into data across the entire business (from the sales pipeline through project delivery) were old school and clunky. Customer service OKR examples. Heres an example of a company-level OKR (see digital agency OKR examples further down in the article! Increase engagement and inspire employees with continuous development. One of many ambitious OKR examples for Elon Musk's SpaceX would be: When drafting OKRs and setting the basic components of the Objective it is crucial to always have the actual value proposition in mind in order to create effective OKRs. Setting OKRs are a great method for HR departments to track and measure their performance. OKRs are a framework that helps companies set ambitious goals (objectives) and track how theyre performing against them (key results). Through further training opportunities and a budget for individual personal development employees are more satisfied and engaged. Organize, manage, and review content production. Download Your Check out this guided tour to see for yourself how our platform works. The CEO still sits at the top level, just as in the Full Alignment Model. There are many examples of OKRs for different levels of a digital services company, which can help companies align to their goals and improve their workplace culture. If thats the case, make sure the right benchmark is set. Drive engagement with talent development and career management. Get OKR examples to align employee priorities with company goals. They should be expressed in a tangible, motivating and unambiguous way, so that what the organization or team wants to achieve is clear, actionable and inspiring. The usability of the sign-up functionality is now smoother (1) and faster (2), so that more people sign up (3). Especially in manager positions, it is particularly important to set the right OKRs and structure Key Results in a proper way. Velocity is a metric of the work done and it is often used in agile software development in regards to IT OKRs. Seeing Sales Staff as close and trustworthy friends, More open and informal communication on a regular basis. Attract top talent, develop employees, and make better decisions with actionable data. The Power of OKRs for Professional Services Companies This evidence must be verifiable and accessible. Both individuals and groups can create education and training OKRs. Hire skilled nurses and manage PBJ reporting. Strategic plannning software designed for leaders of mid-sized organizations to align, design, execute, and report on their strategic plan. Download here for free: Team spirit and improved collaboration leads to more communication within the company, better collaboration and less psychological stress on team members. Check out OKR examples for Marketing team. Your next job is to make it a success. Leave payroll and taxes to the experts so you can focus on your business. An OKR best practice is to start with top corporate objectives which are then cascaded to department or team OKRs. 33%. OKRs give structure to ambitious growth goals, giving digital agencies a path forward to achieve those goals. Access eLearning, Instructor-led training, and certification. Browse our OKR examples library below, and feel free to use any examples as a jumpstart to your team OKRs! In order to succeed at SEO, it is crucial to draft ambitious and reachable OKRs. Read on to learn how managers and leaders can use OKRs (or objectives and key results) to create accountability, transparency, and alignment within their organizations. Use these examples to help jump-start your thinking. OKR Examples and How to Write Them - What Matters Dramatically increase our teams capabilities, systematically and consistently. Paycor delivers deep product functionality, standard integrations, and certified expertise in sales and service to meet the needs of the industries and organizations we serve. When looking to set Objectives and Key Results (OKRs), it's understandable to want examples to spark inspiration or at least compare with others to see if you're stretching enough.. For how to write OKRs, the actual formula is simple: Objectives are goals and intents, while Key Results are time-bound and measurable milestones under these goals and intents. Resist copying them outright as inspiring ownership and accountability among your team are more important than perfect OKRs! How to survive a recession with Outcome Management: Radical focus on priorities Avoid outcome waste Course-correct quickly Read more here! Logistics OKRs can focus on your processes or your tools. The target group considers our content interesting (1) and of high quality (2) which makes them want to know more (3) and attracts other thought leaders (4). Hire and retain staff with earned wage access. After you've chosen your objectives and key results, you can track your progress in achieving those objectives. Key results typically include hard numbers. Company vision statements can often be mistaken as something of a catchy tagline. See how you can align global teams, build and scale business-driven solutions, and enable IT to manage risk and maintain compliance on the platform for dynamic work. OKRs can fail for several different reasons, but the most common factors include: OKRs are most effective when aligned with your organizations strategic direction and 3-year roadmap. (updated July 27, 2021). Develop a space for customers to share their voices and opinions on our product. Objective: Improve the support experience. To see Objectives as states or endpoints and Key Results as outcomes and not task lists is usually a good idea. Using OKRs as a source of individual task lists or checklists. Create a set standard for training to offer increased customer support. Objective. Objective: Grow sales among art students. Learn more about Googles OKR success story! Our product website is now search engine optimized so that potential customers can easily find and explore our product portfolio, Inbound Marketing goal: Task them with drafting alternative objectives that fit the company, keeping in mind they have different departmental priorities. Learn more about Googles OKR success story! Create a community amongst our customers. Increase Marketing Qualified Leads (MQLs) to 2,600. If your KRs include words like maintain, strive, continue to, or participate, these are activities, not key results. Mitigate risk with proactive payroll and tax alerts. The best goals combine broad company vision with specific, measure results. Collaborative Work Management Tools, Q4 2022, Strategic Portfolio Management Tools, Q4 2020. A typical OKR example for OKR growth/Lead Generation might be: Objective. Objective: Speed up development time in Q2. OKRs are a framework that helps companies set ambitious goals and track performance. Theres never been a better time to join. Get answers to common questions or open up a support case. What you can expect: OKR drafting techniques explained simple and concise, best practices and helpful OKR examples. Monthly active users go up from 58% to 65%. Fill out the form for access. The magic of OKRs is that everything begins with the end in mind. Set three to four key results per each objective. While a vision statement can sound smart and memorable, like the examples above, its for your team and culture, not a sales tactic. Smartsheet Contributor Partners Find a partner or join our award-winning program. We create focus and alignment in 60 days. Objective: Increase brand awareness. Increase sales by most experienced 25 salespeople by $40,000. Objective: Improve employee retention at the team level. Reduce risk, save time, and simplify compliance management. Key Results, on the other hand, should demonstrate measurable results that allow you to evaluate if a certain goal has been achieved. Goal-Setting OKR Example for an Entire Company, Example OKRs for Technology/Engineering/R&D, Example OKRs for Top Management/Leadership, Improve OKR Tracking with Real-Time Work Management in Smartsheet. Increase net-new book of business recurring revenue to stabilize the business. Company-level OKR OKR example for professional service . Today, organizations everywhere are adopting objectives and key results (OKRs) to help define and track tangible goals that every employee can champion. Improve our sales performance across the whole team. The best company-wide OKRs originate in mission statements and long-range goals, and they help to communicate a practical path to those aims, as shown in these top-level OKR objective examples: Objective: Build the best online personal shopping service in the country. Manage all employee tasks and documents in one place. Beware: dont confuse key results with tasks. Objectives describe what you want to achieve; key results describe how you know you've met them. Here are a few team OKR examples. This article explains the power of Objectives and Key Results (OKRs) for professional services companies. Tell us about your organization and what you want to accomplish and well recommend a custom solution. The Focal Point Blog // Find quality candidates, communicate via text, and get powerful analytics. Is what we want to accomplish and why is it important crystal clear? 14 OKR Examples - How To Write Effective OKRs in 2023 Track critical documentation and control labor expenses. Companies at earlier stages of their growth lifecycle on the other hand may fall anywhere in the development stages from definingperformance management metrics to building success strategies. For leaders to begin setting company OKRs, its important to take a look back at where this whole process starts. The OKRmethodology is most successful when there is a rhythmic process attached to it. See whats new today. Were fans of Lattice and use it at Parallax. Content Marketing OKR Examples. Objective: Successfully launch the new product in Canada. OKR Examples / OKR Templates for Professional Services - Fitbots Our business idea supports this vision by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them. We achieve a steadily increasing inflow (1) of high quality leads (2) for the high priority accounts to equip (3) our Sales people with the right preconditions to close their deals. When teams have clarity into the work getting done, theres no telling how much more they can accomplish in the same amount of time. Interested in further Case Studies and best practices? Create helpful and informative blog articles. Leverage AI to automate sourcing and increase candidate diversity. Unlock better operations and drive business performance with Parallax. The following OKR example illustrates a possible way to do this. Design OKRs can cover such matters as training and employee engagement, as well as design goals. Parallax was built to enable visibility, alignment, and accountability across the business. Get actionable news, articles, reports, and release notes. See how were taking the right STEP toward inclusion and belonging. This is the downfall of most services companies when trying to implement OKRs. How to create company OKRs + 24 examples | monday.com Blog It allows agencies or software development firms to focus on Objectives that can be more qualitative in nature (e.g., Win more work with the type of clients we like best.), while still being quantitative and measurable with the supporting Key Results (e.g., Win three new deals with companies disrupting the healthcare industry.). Included on this page, youll find information on trickle down OKR goal setting, sample company-wide OKRs, and sample OKR goals by department, including for finance, HR, and marketing. Gather and convert employee feedback into real insights. 300, Contact us today so we can learn more about your business. Once you have a balance of both aspirational and operational CEO-level OKRs, you can then begin to cascade goals throughout the rest of the company to achieve organizational alignment. The number of employees that have used their budget for their individual personal development has increased from 50% to 70%. See our vetted tech & services alliances. Because aligning and cascading OKRs can be very confusing, we recommend OKRs are thought of as company-wide efforts where different functional teams champion the objectives and own the key results. While the OKR framework is simple, actually implementing and writing your objectives and key results can be tricky. CocoFinder is another example of a service business that uses OKRs across the entire organization. Simply put, objectives are outcomes that reflect current company, department or personal priorities. Objective: Solidify our finances to set the stage for taking our product to the next level. Its time to be agents of change. One of the benefits of using OKRs is the alignment of individual objectives to high-level company objectives, to drive focus and understanding of why an objective is important to the organization as a whole. Example Company OKRs. Objectives and Key Results, what most people call OKRs, is more than a buzzy acronym used across the tech community. Check out how OKRs are perceived among your team first. Professional Services Get expert help to deliver end-to-end business solutions. In this article, youll learn about the importance of setting OKRs and find an extensive list of OKR samples and examples for a range of businesses, as well as for individual departments. In order to formulate high-level OKRs, also known as company targets, are goals which are being derived from certain key factors (e.g. Work smarter and more efficiently by sharing information across platforms. Key Result 2: Increase monthly revenue of $100K. Rather than creating objectives from a superiors key results, managers can set their own department OKRs, as long as they align with the company OKRs. In order to scale up their sales, marketing, and customer success teams, Company X needs to raise some additional capital. Paycor has the right defenses in place to protect your data. These support you in OKR drafting with: Simply explained OKR drafting techniques, best practices and helpful OKR examples. Objective: Update marketing process to reflect the revamped product offering. To see the full benefits of the OKR methodology, you need to select the appropriate alignment model for your company. Improve website functionality on the front-end website. A term coined by Jim Collins in Built to Last, BHAG pushes boundaries and challenges the company. The best goals combine broad company vision with specific, measure results. Team Parallax // Deliver results faster with Smartsheet Gov. We are your partners if you lead strategy in a mid-sized organization. Instead, start each Key Result with an action verb and continue the sentence with a description of what will be delivered with evidence of completion. Using a tool like Workfront Goalscan help you write OKRs, align them throughout the organization, and track progress. Objective: Refine the tier support system. 7 Professional Development OKR and Goal Examples - Hypercontext Key Results: $100K revenue growth from $50k. The Ultimate Guide to OKRs (With Examples) | Wrike Our development process is now faster (1), more efficient (2), and our work of a higher quality (3), in order to have a more reliable product. Writing OKRs isn't easy. Check out OKR examples for Company team. Settingchallenging OKRs and pushing everyone to go above and beyond is not a bad thing. Organize your team, manage schedules, and communicate info in real-time. Have recurring peer-to-peer meetings with someone you want to learn from in the company. Find the best project team and forecast resourcing needs. They think the framework sounds good in theory, but when it comes down to actually tracking the data needed to evaluate whether theyve met their key results, they dont know where to start. We promise you wont find another team as dedicated to your success. Edina, MN 55435, We use cookies to operate this website, improve usability, personalize your experience, and improve our marketing. Your privacy is important to us, and we will never sell your data. Heres what we like best about OKRs for digital agencies: OKRs, supported by the right tools to accurately measure how youre performing (hint, hint ), can fuel growth for digital services companies. Ex-Googler's Tips on How to Write OKRs (+OKR Templates) - Piktochart Objective: Optimize the annual budgeting process. How Workpath supports cost saving goals: 6 Steps to take in the Platform Insights to Navigate Crisis Bracing for Future Challenges Read more here. Lets talk through the two most common OKR alignment models. Key result 1: Publish 15 blog posts to drive at least 2,000 new unique website visitors in Q2. Therefore, Objectives should be ambitious and of qualitative nature. Improve current application performance levels. An action plan to help you achieve HR excellence based on Paycors proprietary data and research. When looking at companies in the mature stages of their growth lifecycle, we can easily distinguish their vision,mission statement and long term goals. In the following paragraphs, we will be diving deeper into concrete OKR examples. Objective: Develop a stellar briefing and presentation package. Former Intel CEO, Andy Grove, created the idea for OKRs by bringing it to Intel. Align campaigns, creative operations, and more. Our team of experienced sales professionals are a phone call away. This OKR example for Sales is focusing on the key factor alignment. Reduce labor spend, manage overtime, and maximize productivity across your workforce. Its time to dream big. Top 29 OKR Examples for Your Organization I OKRs - OnStrategy Defining Great Key Results. The OKRs methodology is a system for setting, cascading and communicating goals throughout your company. This ensures that your OKRs are aligned with your overall vision and goals. OKR Examples / OKR Templates for Professional Services. OBJECTIVE: Generate new bookings pipeline, OBJECTIVE: Recruit World-Class A-Players for Our Sales Team, OBJECTIVE: Develop Our Reps into the Best Sales Team in the Industry, OBJECTIVE: Grow Our Sales in the Central region, OBJECTIVE: Improve Sales in South America, OBJECTIVE: Implement SDR social selling process, OBJECTIVE: Grow Our Upsell and Cross-sell, OBJECTIVE: Enable Our Sales to Be More Successful, OBJECTIVE: Improve our Sales Analytics Process, OBJECTIVE: Grow Sales Through our Channel Partner, OBJECTIVE: Create an Exceptional Corporate Culture / Delight Our Employees, OBJECTIVE: Improve Our Employee Retention, OBJECTIVE: Improve Our Employee Engagement and Satisfaction Score, OBJECTIVE: Make All of Our Managers More Effective and Successful, OBJECTIVE: Complete Our Employee Reviews Efficiently and on Time, OBJECTIVE: Transition to Ongoing Performance Management, OBJECTIVE: Launch the New Product Architecture, OBJECTIVE: Build a World-Class Engineering Team, OBJECTIVE: Drive Quality for Features in Our New Release, OBJECTIVE: Improve the Email Delivery Architecture, OBJECTIVE: Launch a high-quality Product Beta, OBJECTIVE: Launch the New Product Successfully, OBJECTIVE: Be Proactive with Customer Success, OBJECTIVE: Deliver a World-Class Customer Support Experience, OBJECTIVE: Ensure Customer Support is a High-Performance Team, OBJECTIVE: Implement a Scalable Customer Support Process, OBJECTIVE: Track All Critical Support Metrics, OBJECTIVE: Improve our Annual Budgeting Process, OBJECTIVE: Improve our Financial Reporting Process, OBJECTIVE: Improve our IT and Infrastructure, Win 1,000 deals worth $10M in bookings by 12/31/17, Generate 50,000 marketing qualified leads, Reduce churn to <5% annually through customer success, Roll out a continuous two-way feedback loop via weekly surveys, Maintain an average employee satisfaction score of 8 or higher, Create & launch new mentorship program by the end of Q3, Develop 15 customer case studies by 4/30/17, Secure an award at an industry conference, Hit company global sales target of $100 Million in Sales, Achieve 100% year-to-year sales growth in the EMEA geography, Increase the company average deal size by 30% (with upsells), Reduce churn to less than 5% annually (via Customer Success), Interview 20 customers per month and get feedback, Launch an ongoing 2-way closed-loop feedback process, Achieve a weekly Employee Satisfaction / Pulse Score of 8+, Celebrate small wins and any type of progress every single week, CEO and SVPs to launch a monthly all-hands Town Hall and open Q&A meeting, Win a Best Product of the Year award at the industry conference, Generate Net-New Unique leads via Account-Based Marketing, Improve our new marketing automation process, Reduce the Customer Acquisition Costs by 20% in Q3, Build a new top-down and bottom-up Excel model to analyze the ROI, Document and implement the new ABM process, Do 2 weekly alignment meetings with the SDR team, Do 1 weekly alignment meeting with SDR team managers, Generate 20% of closed-won sales via ABM efforts in Q4, Improve conversions on Landing Pages by 10% in Q2, Get 10 new inbound links from relevant websites, Improve our internal on-page optimization, Finalize and launch 1 newsletter per month, Have 30 media calls/meetings by end of Q1, Have 15 calls/meetings with key industry influencers, Secure 2 speaking spots at the Annual Industry conference, Do 2 analyst calls - provide the new product launch update, Create a Customer Community Strategy based on best practices, Publish 60 articles during the quarter and get 6,000+ page visits, Get 30% of our customers to participate in the community, Reach out to 12 industry experts and thought leaders in Q1, Interview them and publish the interview articles on our community site, Research and publish the Industry Report & Infographics for the community, Finish all the new product website updates, Work with PR to provide technical product specs, Give an exclusive pre-launch update to customers and partners, Finalize product datasheets, feature briefs and sales enablement info, Publish 5 new partner-focused whitepapers by Q1, Launch 7 webinars to educate our partners, Do a 5-city Lunch & Learn event for partners, Keep pipeline above 5x of quota to ensure a 20% Win Rate, Hire 5 new Sales Managers by the end of January, Maintain a 4:1 onsite "Interview Offer" ratio, Ensure we do regular sales coaching every week, Bring in the new sales training company to improve our training, Do regular monthly anonymous surveys of SDRs and AEs and get their feedback, Develop relationships with 50 new targets or named accounts, Onboard 10 new resellers that focus on the Central region, Offer extra kicker to AEs to achieve 120% focusing on the Central region, Implement a new sales training program for our South American team, Receive 5-star reviews from our customers who will serve as references, Bring in $50,000 in bookings by end of Q3, Increase upsell and cross-sell revenue by 40%, Have regular weekly alignment meetings with Customer Success, Ensure we update our new sales technology stack, Implement the new process for measuring Outbound vs. Inbound, Revise all the email sequences and upload it into the new sales messaging tool, Update the CRM based on the new sales pipeline review process, Help the VP of Sales with the new data to finalize the new compensation plan, Implement a sales analytics and Business Intelligence platform, Set up sales cycle and average deal size triggers to email our VP of Sales, Review Sales Activity metrics and send a weekly summary to the team, Review Sales Pipeline metrics and send a weekly summary to the team, Review retrospective Sales Results metrics and send a weekly summary to the team, Recruit 30 new channel partners in Eastern, Central and Western geographies, Finalize the new 20% channel sales promotion for Q3, Implement the new channel partner website section, Improve the channel partner onboarding process and documents, Create clarity of all departments and teams via clear OKR goals, Celebrate "small wins" and any type of progress every single week, CEO and SVPs to launch a monthly Town Hall with Open Q&A, Improve our 2-way closed-loop feedback and ongoing performance management process, Improve our employee engagement score and employee satisfaction to 8 or above, Survey employees monthly on how to make our company an even better place to work, Assess if we are paying salaries and benefits at market rates, Offer our employees a $500 reward for referrals of A-Players whom we hire, Hire 25 new employees this quarter for the 5 requesting departments, Survey interviewees after each interview process and get feedback, Ensure every manager company-wide is doing an ongoing, 2-way feedback loop, Survey employees using a Pulse (Employee Satisfaction Index) weekly, Ensure we are setting clarity of work with goals to boost engagement, Provide consistent training to managers on how to manage effectively, Ensure every manager is doing regular 1-on-1 meetings with 2-way feedback, Do monthly anonymous employee surveys to get feedback on managerial effectiveness, Survey our employees on how they like our new ongoing performance process, Collect all performance review notes from our 30 front-line managers, Announce the transition from the outdated annual performance review process, Implement the ongoing 2-way closed-loop feedback with lite check-ins, Announce new annual reviews to serve as a summary for the ongoing process, Have engineering team contribute X story points, Upgrade our database and complete data migration, Offer a $500 reward for referrals to A-Players, Hire 5 referred engineers with exceptional references by end of Q2, Maintain a 4:1 onsite "Interview Hire" ratio, Implement the new QA automation tool and process, Ensure no more than 1 critical bug reported in Q3, Ship the new architecture docs to all internal teams, Conduct 30 customer development interviews, Review 10 usage videos via UserTesting.com and summarize it internally, Do 2 training sessions on the new product for Marketing and Sales teams, Help Product Marketing by reviewing their technical spec documents, Interview 50 prospective customers and get their initial feedback, Get usability score above 8/10 on UX mockups from 20 prospective customers, Specify 5 elements in UX mockups to increase product's usage engagement, Get internal feedback score of 10/10 from the sales team, Be proactive in assessing our drops in account usage or at-risk usage, Apply Best Practices to ensure we have NPS score of 8 and above, Implement a Customer Success platform to track customer health, Reach out to customers who appear to be at-risk, Achieve a CSAT of 90%+ for all Tier-1 tickets, Resolve 95% of Tier-2 support tickets in under 24 hours, Each support rep to maintain a personal CSAT of 95% or more, Maintain a weekly Support group ESI/Pulse score of 8 or greater, Finalize resource allocation with the VP of Support, Promote 2 customer support reps to managers, Implement our new customer support platform, Updated 30 "How-To" articles on the Knowledge Base, Track and report on Number of New Tickets to Resolved Tickets, Track and report on Average Resolution Time, Track and report on Top 10 Customers by Active Tickets, Have a meeting with every VP about the new process, Review everyone's budget proposals before mid-Q3, Implement the cloud-based version of QuickBooks, Ensure we close our financials within 2 weeks of a quarter, Implement the new cloud backup system and process, Improve internal IT satisfaction and response time.
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