You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. Always check the current listings. Please, activate it in the options of your browser. Parking: Team Disney Anaheim Casting Center - Visitor Lot 700 West Ball Road Anaheim, CA 92802. Wayfair Senior Business Analyst, Customer Service Strategy Boston, MA 3d $81K-$113K Per Year (Glassdoor est.) The Wayfair Opportunity: At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.This isn't just about taking another phone call this is about empowering . These values inspire our commitment to be a responsible corporate citizen. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. These are true human to human interactions where you can make a meaningful impact. Thats why were proud to be an equal opportunity employer. We do not extend unsolicited offers to candidates who have not applied for a position or gone through our recruiting process. Our Culture DefinedOur unique culture is a big reason why talented people choose Assurant and why they tend to stay. At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. Wayfairians are encouraged to be owners of both our work and our culture, empowering us to drive the impact that we're most passionate about. Wireless (WiFi) access is not permitted for use. Be the voice of Wayfair and work to build a relationship with business customers who contact the company by inbound phone call, chats, and emails; Help customers navigate a variety of post-order issues such as: shipping . Portland, Oregon | Warehouse This job is no longer available, but here are similar jobs you might like. 2023 CareerBuilder, LLC. Across Wayfair we want to help our customers love their home, providing a great experience to have our UK based customers repeatedly choosing Wayfair. It requires the belief that no one should be limited by the constraints of today. For benefit information outside the U.S., please speak with your recruiter. Thats why were proud to be an equal opportunity employer. * Developed and maintain automated . You must hold a High School Diploma, GED, or equivalent. If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Accessibility@assurant.com. To protect your personal information, here are a few things you should know about our talent acquisition process: Copyright Assurant, Inc. 2023 - All rights reserved. exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned. Assurant has numerous offices across Europe, including the United Kingdom, Italy, Spain, The Netherlands, Germany, and France. It's exciting, challenging, and fulfilling all at once I've never experienced anything like it.". This website uses cookies. To unlock your profile and take advantage of all features on CareerBuilder.com, you need first to upload or build a resume, [Call Center / Fully Remote] - Mississippi Residents Welcome / $15 per hour + bonuses / 401k matching / PTO / Equipment provided - As a Customer Service Associate you'll: Be the voice of Wayfair and work to build a relationship with business customers who contact the company by inbound phone call, chats, and emails; Help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications; Juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questionsHiring Fast >>, Help us improve CareerBuilder by providing feedback about this job: This is no different for the neighborhood around our own Boston headquarters affectionately known as our Wayborhood which has felt the absence of business from office workers, many of whom have been working remotely throughout the pandemic. Learn more at jobs.assurant.com. At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. We are unable to accommodate any misses, time off, or tardiness during this time. We pride ourselves on providing service in your time zone with no time limit and no scripts to follow. A quick review of Glassdoor, Indeed, and several other sites helped find that while some people enjoy the environment, others do not. Our on-site and virtual Customer Service teams work proactively in a fast-paced environment to provide customer solutions and ensure a seamless delivery experience. Well provide the training, tools, and equipmentall you need is a love for problem solving and a dedication to a phenomenal customer experience. A knowledge of working within Windows Operating Systems or equivalent. Youll play a crucial role by providing a best in class experience when its most needed. You will be given a level of autonomy to help customers find the right solution. No scripts. A private and dedicated workspace free of any distractions, (roommates, children, spouses, pets, etc.) Youll need to think analytically to solve customer problems in a first contact resolution approach. Maintains contact with customers and intermediaries in relation to questions about premium or policies. We believe clarity of vision and a sense of purpose will carry us forward. We and our third-party partners use cookies and other technologies to improve your user experience, collect browsing information, for advertising, and other purposes when you use our websites and apps. Wayfair United States Join or sign in to find your next job Join to apply for the Work from Home Customer Service role at Wayfair Email You may also apply directly on company website. message, please email To make sure you qualify when applying read through the job description carefully to get the right location for you. All rights reserved. Be an early applicant. Do people like working for Wayfair? You will handle an estimated 50-60 phone calls per shift. Accommodations for Applicants form. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people. You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. You can find all information by clicking on the Manage Cookie Preferences button. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Wayfair has an all-inclusive culture that continuously challenges me to become the best that I can be. A passion for service. Wayfair Manager, Customer Service Journey Strategy Boston, MA 25d $83K-$122K Per Year (Glassdoor est.) Use Good Judgement! These issues can be resolved via email, chat, video call, or phone call. per informarci del problema. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. spiders into many competitors websites to gather data on customers, products and pricing . Both are colleagues on the Partner Operations team at Wayfair who partner with Wayfairs suppliers to provide consumers with the products they love through an exceptional customer experience. Youll play a crucial role by providing a best in class experience when its most needed. If you have individual concerns about the recruiting process that you would like the company to respond to, please contact the ethics hotline at 800-461-9330. Quarterly performance bonus of up to $2,000, Referral Bonus of $500 per eligible referral, Health, Vision and Dental Insurances (coverage starts on Day 1! This is a virtual customer service associate position in the United States where you will work from your personal residence in a distraction free space. Vehicles last longer. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people. The Wayfair Opportunity: At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. questo messaggio, invia un'email all'indirizzo No canned responses. This is a virtual customer service associate position in the United States where you will work fromSee this and similar jobs on LinkedIn. At Wayfair, we care about our customers. Thats a pretty common rating for customer service positions. ), Wayfair wants to ensure your success. New Remote Work jobs added daily. At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.This isn't just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking. Come and explore. Si vous continuez voir ce You will. The job description asks that you troubleshoot and resolve customer inquiries. Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. Today’s top 322 Remote Work jobs in Amsterdam, North Holland, Netherlands. Mailing setup; ensures that the customer get informed about their renewal. You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly. The company is located in Boston, MA, Boston, MA, Brunswick, ME, Bryan, TX, Ogden, UT and Orem, UT. Maintain and display a thorough understanding of products, services and procedures. You will handle an estimated 50-60 phone calls per shift. Work from Home Customer Service | Wayfair Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). or noise (radio, tv, etc. A Customer Service Associate is responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the companys standards. Wayfair, on their job posting page, does not discuss pay rates. Helping you work at home and make money online. When they each found out that they were training for the 2021 Boston Marathon, they joined forces to mobilize their team and amplify their impact. Wayfair released A.I. Please check the spelling of email senders carefully. From all sites researched when searching for reviews, the average rating for Wayfair was about a 3.5 out of 5.0 stars. And we take charge of our own success. Wayfair hiring Work from Home Customer Service in United States - LinkedIn With OutPLEX, you'll resolve customer issues via email or phone. . I would imagine it is in-line with most other remote customer positions. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail
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