* Subject to product registration and annual inspection/ servicing. Spent a fortune on various Ego tools and the chainsaw stopped working. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Last update I got was that the item was marked "in transit" back to the store on the 17th. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. Be the first to know about new products and innovations. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. Claims under the warranty must be made within the warranty term. That never happened. Ph Australia; 1300 000 346. Called back a second time and did not get through after another hour. xmlHttp.setRequestHeader('Content-Type', 'application/json'); With a nationwide network of EGO approved service dealers, youre never too far from the support you need. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Shop for your new EGO tools at Total Tools! Though everybody that I spoke to said "it's normal" to take this long. Ive never had a a battery go bad from any other manufacturer. He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. For the best experience on our site, be sure to turn on Javascript in your browser. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. PDF WARRANTY - Lowe's })(); What would you like to do? Any handling and transportation costs (and other expenses incurred in claiming this warranty) Add to Cart. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. window.lazySizesConfig = window.lazySizesConfig || {}; ago HotSarcasm More posts you may like r/BMWi3 Join It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. Advertising "5yrs warranty" is false and misleading under AU law! We see that you are on the Australia/New Zealand site, but you appear to be in the United States. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); Cannot find a repair place nor can Ego find one. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. The benefits to you given by this warranty are in I guess that means I have to take time from work. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. Are you sure you want to close without saving? && window.fetch Zero customer care. The battery & charger are kept in my house when the weather is cold. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. (b) Online product registration and . The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. The store will not work correctly when cookies are disabled. What would you like to do? Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. If the mower Full terms and conditions are available upon request. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! JavaScript seems to be disabled in your browser. There was no reply so I said Hello. Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). For the best experience on our site, be sure to turn on Javascript in your browser. I have no clue if this slowless is on Home Depot's end, but it seems like it. new Date().getTime(),event:'gtm.js'});var How many years can you expect an Ego lawn mower battery to last? EGO Power Plus - Home - Facebook Find out how we combat fake reviews. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . We stand behind our products, so please call with any concerns or questions. The worlds worst customer service! has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. && window.URL Be the first to know about new products, innovations, and offers. This website makes use of cookies to enhance browsing experience and provide additional functionality. Two states away. question or warranty issue, making the process even easier for you. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU Ughhh. $1799. the warranty registration was also completed. Nobody answers customer support unless your lucky. custom: { Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. We see that youre on the North America site but appear to be outside the U.S. and Canada. Chervon New Zealand } Where a valid for product details and side-by-side comparisons. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. Warranty Policy | EGO POWER+ Sorry EGO, you started it. Details; Allow Cookies; Disallow Cookies For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). Basically no customer service. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. You have to do it through support (I had to do it two times). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream If you already registered an EGO product, you can log into your account and view your product details. 42 0 obj <>stream When I answered a woman said Ego Customer Service and nothing else. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. %%EOF EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. The second battery worked for a while, but is not now and I am going through the process described above. EGO Reviews | Read Customer Service Reviews of egopowerplus.com // object-fit support 0 *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Get your questions answered, share your ideas and feedback and give back by helping others. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. If you are serious about having the best warranty plan, then you go with EGO. How can you get service if they provide a phone number that they do not answer? I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Claim your profile to access Trustpilots free business tools and connect with customers. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. The store will not work correctly when cookies are disabled. Defective product will receive free repair. it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. JavaScript seems to be disabled in your browser. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. I hardly ever write reviews but feel compelled this time. Experience With EGO (Lawn Tools) Customer Support & Warranty 75 talking about this. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Patented battery technology delivers gas power and performance plus longer run times. It took some talking to get the rep to agree to replace my defective head. linksPerCol: 10, Email: So beware if you try to take them up on their "5 year" year warranty. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. Offer valid from 1st May - 30thJune 2023. IMO: Warranty is with product. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Outdoor Power Equipment Parts & Accessories. Didn't call me back when promised. In my most recent encounter I have requested a call back several times. window.lazySizesConfig.loadMode = 1; What would you like to do? LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Archived post. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns I will never buy one of their products again. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Used them with no issues last fall and packed them away at the end of the season. Defective product will receive free repair. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. One had power, one did not. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Ego customer service is the worst customer service I have ever experienced in my lifetime!! or abuse. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). The #1 Rated Brand in Cordless Outdoor Power Equipment | EGO audioguy1911 6 mo. Called the warranty number on Thursday. The store will not work correctly in the case when cookies are disabled. I did. EGO tools are backed by an industry leading 5-year warranty. than 30 days after the date of purchase. EGO Warranty js.onerror = function () { show_fast_cart: true, We use dedicated people and clever technology to safeguard our platform. Be the first to know about new products, innovations, and offers. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' What?? PDF Ego Warranty Policy The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Why wasn't I told this during the initial claim? Battery works as expected until warranty runs out. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. The offer only applies to walk behind push and self-propelled mowers, it does not apply Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Its here! But nobody mentioned anything to me when I first set this up. How about answering the phone ! Defective products abound. The store will not work correctly when cookies are disabled. To make a claim, $299. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . ego doesn't honor warranties : r/egopowerplus - Reddit Be the first to know about new products, innovations, and offers. The store will not work correctly when cookies are disabled. Ego should be sending out re-designed replacement units to customers with failed units. This warranty applies only to the original purchaser at retail and may not be transferred. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. warranty claim is made, Chervon will replace the defective product or repair the fault. Bought a string trimmer with battery, then an extra battery October 2022. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. EGO Power+ Outdoor Power Equipment and Portable Power Products. }; I advised she hadnt asked me anything. support@egopowerplus.com.auPh New Zealand; 0508 000 346. One powerful man blessing himself in a midnight Easter service. For the best experience on our site, be sure to turn on Javascript in your browser. EGO Tools | Total Tools 3 years warranty without registration. She hung up on me. var js = document.createElement('script'); EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Thats why all our products are covered by extended warranties* that you can rely on. Battery charged, nothing jamming the head, it just stopped. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. Over one hour waits. They are clearly not truly interested in providing good customer service, only selling tools. Warranty Policy | EGO Power Plus The mower must be returned no later The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. js.src = src; Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. They took my lawn mower and it had to be shipped out of state to a repair facility. Greenworks and EGO slightly differ when it comes to warranty plans. console.error('Failed to load polyfill script ' + src); When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. We see that youre on the North America site but appear to be outside the U.S. and Canada. The first time, I was on hold for about an hour. New comments cannot be posted and votes cannot be cast. We also ensure all reviews are published without moderation. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. I asked if she was calling to help me and she replied You havent said anything. I recommend against purchasing anything from Ego! Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Information provided by various external sources. Our batteries and chargers are backed by an Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. Husqvarna 5 Year Domestic Warranty Program - All Mower Spares Scan this QR code to download the app now. var theme_settings = { Its here! They said to bring it to my nearest Home Depot and it gets sent out to be repaired. They should be able to help you especially if you tell them the service centers refused to help. document.head.appendChild(js); The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the
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