Had back to back appointments for my kids and myself and everything went smoothly. Understaffed all the time. Currently, they do not offer a way to track your return or refund process. They have to do some digging and get back to me and then they never get back to me. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. Worst shopping experience I have ever had. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. I think they are are great because they smile. Visionworks Glasses are Backed by Our 100-day Guarantee We have all received receipts with three dreaded phrases printed across the top: "Final Sale, No Returns, No Exchanges." Strict return policies are the norm when it comes to personalized items. Unfortunately the exact frame and color was not available. Kudos also to Mario who took my mangled glasses I stepped on and made them wearable. Please help me resolve this issue. Influence-free. since I had not received my glasses I called again or a call from a manager. I got new glasses last week and the frames are too tight and they basically said oh well too bad. Schedule an eye exam at a location near you. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Are they there just to test and collect insurance money. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Visionworks in San Antonio, TX, is now in-network with VSP members as well. The Dr. was able to help my severe dry eyes and he was so patient and helpful. The staff names were Shenita, Mary and Dustin. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. I finally found what I wanted and after $300.00+ bill with my insurance I left. And free! Refund still is a problem, dispite credit card dispute process. Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago However this is a drastic and serious decision that should not be taken lightly. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." Another great feature DoNotPay has helps you sue the company that refused to process your return or refund request. The restocking fee applies to both open and unopened boxes. Resolved "Vision works employee scratched my lense.". The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. The glasses I received were not usable. Be the first one to find this review helpful. I actually had left America's Best. I spent $1200+ on Nov 16 for 3 pairs of glasses. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. Are there other similar companies to visionworks that are less expensive or better? Tip for consumers:Avoid Visionworks by all means, they suck. I have been sitting here and it's after 215 pm. Browse glasses, sunglasses and contact lenses from Visionworks. I requested the basic eye exam and glasses that would be covered by my insurance. We have mentioned the issues about the glasses (feeling uphill/downhill) that my kid felt while wearing glasses while being in store. Can You Return Prescription Glasses? | Visionworks Then I had to call them to schedule one. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Tip for consumers:Go somewhere else. I was then, redirected back to ************ City location by the person from the Woodmore location. Call made on 4/5/23 was told they had to speak with the dr, never heard back. Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. 195 complaints closed in the last 12 months. Dont worry, you will be able to successfully return the item. Retailer policies (such as warranty, return policy, etc.). Today 4/4/2023 I check order status online it still says pending and delayed. Visionworks is a company based out of North America. Tip for consumers:Never go to vision works if you have an option. Excellent service! I was told that online appointments are teleview appointments. The glasses you return must be in like-new condition, with all included packaging and accessories. God bless and I hope you take my advice go to visionworks. Reactivate now I have been very patient and at this point my patience has run out. Find an eye doctor and schedule an eye exam at a Visionworks near you. Contact lenses: refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. Step 3: Pick the right return policy clauses. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. DoNotPay can help you return items to numerous companies. to help you make better choices for lifes big moments and the everyday ones in between. 160 Reviews of Visionworks.com - Sitejabber We are on state insurance so how to they think we can afford to pay *************************************************** order to pay for it. Each time has been worst than the last. A link has directed you to this review. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Customer Reviews are not used in the calculation of BBB Rating. Do you accept Medicaid/Medicare? The glasses didn't even ship to either Visionworks store. Again there was no coordination between the two visits and the doctors. All You Need To Know About the Jet Return Policy. That star should not be here. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Boxed items can be opened, but all packaging must be included. The only some which they gave me were ineligible (printer ink/toner was all faded). We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. She said she would have someone from lab to call before the day was over that was 4/3/2023. Ordered two pair on Dec.22. All product returns require a Return Authorization number (RA#). All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. May I use my FSA card at Visionworks? Not only did the measure and then make my glasses incorrectly. Dr. Bassett is great. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. TIA. How to Write a Return Policy: Step-by-Step Guide - Termly Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. You can contact Visionworks by phone or visit a store to return or inquire about a product. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. I just can't say enough nice things of the help I received. First impression. BBB Business Profiles are subject to change at any time. They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. I'm going to take my time and write about my experience on all the social media and your website. With a bunch of children that should be working at a movie theatre. To Whom It May ********** name is *************************. 4 Things To Know Before You Buy Glasses From Costco Optical - Clark Howard Allen H & Jill Y. Unsubscribe easily. BBB is here to help. I picked out some more glasses that was cheaper. Complaints Contacts. I asked her if she realized that this process is not Customer Friendly. All returned items must be in new and unused condition with original tags and labels attached. Additionally the requested refund is being processed. I enjoyed myself today and that's how it should be. Also, mentioned that the issue could be related to improper eye measurements causing the issue. Find a staff member and request a return. Our content is intended to be used for general information purposes only. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . Complete disrespect of my time. Visionworks offers a simple 30-day, money-back guarantee. This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit. It appears Visionworks is not a good and reliable business since the recent reviews are all bad. Passwords are 6-20 characters with at least one number and letter. In the seven years since it launched, Warby Parker has become a major player, offering glasses with single-vision lenses for $95, including an anti-reflective coating. I waited another 15 minutes before I was greeted by anyone. Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. If you do not have the return form, we will provide it together with your RA number. It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works. Return shipping Shipping charges are non-refundable. They provide eyeglass frames, lenses, and various glassware accessories. I did not very much care for the attitude that I received as a customer over the phone. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. Tip for consumers:Was advised I'd have our glasses within 14 days. Really awful customer service through this company. Walmart Vision Center: 8 Things You GOTTA Know Before You Visit Anyone can write a Trustpilot review. two more weeks pass and I get an email from Visionworks stating (it's been a couple weeks since you picked up your glasses. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. Initially they were unable to figure out what to do with my insurance since it's tri care through the military. We do not apply a refund credit to your new purchase. America's Best Contacts & Eyeglasses vs. Visionworks You can also call at 1-800-784-7427. Find out how we combat fake reviews. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. I know visionworks has a 100 day return policy. Sit back and relax while we do the work. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. DoNotPay will tell you all you need to know about the Visionworks return policy! Refund is issued based on the value of the merchandise returned. View more information about our in-network insurance policies. Replacement products will be shipped at no cost to you. However, depending on the type of refund youve been issued, the time can vary significantly. Request that a customer service representative begins the return request procedure. The young lady was very helpful. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). Walmart Vision Center: Services, Products, Pros & Cons - Healthline Later I received. All the franchisees are limited by the corporate control/oversight. Disappointed. I returned them to the store for a full refund. Just follow the support agents instructions. Products used:Optometrist/Prescription Glasses. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They even went as far as falsifying the response to the better business bureau. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. I went to the Visionworks in Hadley MA. Tip for consumers:Do not use visionworks! If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. I was told they would have to be order and would be there in a couple weeks. Corporate do not have a customer complaint email but had to call them. DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp The Return Policy at Visionworks can assist you in returning your products. Vision and Eye Insurance | Visionworks I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. It is not the end of March and I still do not have the glasses I paid for. Incomplete returns will receive a reduced credit reflecting any missing accessories. If I could give a zero star I would. I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. Guaranteed. Check out the following table for some of our useful guides: Visionworks states that the typical time frame for a refund is 30 days. I recently scheduled an appointment online. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Here are 8 tips for writing great reviews. And generally had good experiences. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. I know visionworks has a 100 day return policy. So, why hasn't someone tried to call again? Privacy Policy. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. Can you get your money back on prescription glasses? 100-Day Guarantee | Visionworks We do not send replacements before we receive and inspect the returned merchandise. Frequently Asked Questions - General | America's Best or text? Yes Visionworks puts customer satisfaction first. We value your privacy. File a complaint. Claim your listing for free to respond to reviews, update your profile and manage your listing. Well start sending you the news you need delivered straight to you. Return policy You have 100 days from the date of purchase to return the product for a refund. The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Make sure the item hasnt been used or isnt damaged. Including ours. The lab stalled because they lost the frames I provided. Costco Optical's return policy is a little more complicated than that of similar retailers. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. Quality of frames and lenses The on-line is not helpful either. I returned back to office with no further assistance provided. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. Visionworks offers a simple 30-day, money-back guarantee. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. Amazon.com: VisionWorks - Rear Observation and Backup Camera System I have been going to Visionworks for the past 15 years. or email me? When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. I visited Springfield, MO Visionworks on May 9. This was extremely inconvenient and negligent toward the Customer. The lens would yellow after a year, halo effects, and the prescription was off. This place (Latham NY office) is so slow. Its taxing. Specialties: Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All featured frames come with a one-year worry-free warranty. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. Ad-free. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. But it is possible to extend it by paying an extra fee if it is worth. No return phone calls, emails, voicemails. A member of the office called with no further explanation of the invoice billed to me at time of service. Management has reached out to Medhen and has made arrangements for Medhen to contact the store to schedule a recheck. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. All TVs over 26" include in-home service. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. The quality of visionworks products is terrible! Frames and lenses purchased in a store have a 60-day . Enjoy reading our tips and recommendations. Read full return policy. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God!
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